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FREE ADVERTISING (OR IS IT?)

After publishing the first edition of this book and mailing press releases and samples and offers for free samples to hundreds of people in the media, I began to wonder if free advertising wasn't more expensive than paid advertising! Well, at least free advertising and paid advertising are DIFFERENT. The reviewers who print your press releases don't get paid to do so, but you still face the normal direct marketing costs and problems
  • postage, printing, supplies, labor, and low response rates. With paid advertising, you mail one envelope and check and camera-ready ad and you WILL get your ad printed the way YOU want it to look. With "free" advertising, you mail several press releases, offers to give away free review samples, free samples, cover letters (and pay the postage) for every one that gets you a review, interview, or whatever. And let's not forget those pesky phone calls you had to make
  • they weren't "free" either. And the biggest letdown is that free publicity doesn't come close to bringing in the flood of orders that we'd all like to get. That's a myth except in rare cases. And what about the cases where someone reports that they had their press release in Parade magazine and it brought in 181,000 orders for $19.95? Well, my friend, you can think what you want, but I think it's bull----.
In summary, experience has shown me that "free" vs "paid" advertising is an inaccurate use of language. Instead we would do better to call free publicity "media-doesn't-get- paid advertising" and call paid advertising "media-does-get- paid advertising"

WORD OF MOUTH

This is a rarely discussed form of free advertising. Word of mouth publicity is not something people usually ask for. It's something you earn, by providing great service and great products, and by persevering.

Although the best word of mouth is a result of your prospects' unbridled enthusiasm for your products, there are a couple of ways to encourage others to talk about you. First of all, you could enclose several business cards when filling orders. Ask the person to be so kind as to send these cards to other people if he or she is pleased with the product. There's another method which is becoming popular, which is to enclose such things as business cards which say "If you are not satisfied with our products, tell us! If you are satisfied with our products, tell someone else!". For inexpensive promotional items like this, write to Ralph J Calabrese, Calagraphics, 247 Old Bergen Road, Jersey City, NJ 07305. Call 1-800-836-8266. And be sure to buy his book, Amazing Mailing Techniques. Word of mouth publicity is very, very valuable. Don't be too shy to ask existing customers to tell potential customers that you're always looking for new customers.

DIRECTORIES

You will constantly hear about directories where you can be listed for free. The directory's prime source lets companies list their products and services for free because she wants the directory to be as big as possible. Money is made (hopefully) by selling the directory. And your listing is free advertising. Get into as many directories as possible. Free advertising is free advertising. Don't expect an avalanche of response from directory listings, though.

TRADES

In mail order, you can trade mailing lists, printing, products, books, advertising, and mailing services. And anything else you can think of. Like all forms of free advertising, this isn't actually free - there will be some effort involved and usually some material costs. I once traded an old computer system that I wasn't using to a tabloid publisher from Missouri in exchange for over 200 inches worth of advertising space. See if you can beat that!

COMMISSION SALES AGENTS

Having other people sell your products is wonderful - it's cost-free and risk-free marketing, despite the fact that few of your registered dealers will actually do any extensive marketing of your products. Fortunately, finding dealers is easy. All you have to do is advertise that you want other dealers to sell your product on commission and they will come flocking to you, especially if you provide camera-ready ads and/or circulars. Needless to say, you will only be able to offer commission dealerships for products which still leave you a profit margin when you cut the price in half, unless you are so confident with your product line's profit potential and the probability of repeat sales, that you don't mind taking a slight loss or break even on initial purchases.

PRESS RELEASES

The main target for press releases is publishers in all three circles of mail order. Needless to say a beginner will have the most success with press releases in the inner- middle circle.

You do not have to follow an absolutely strict form when writing a press release. Announcements concerning your offer will in most cases be put in a "Publisher's Notes" or "New Products" section, and will not attract as much business as you might hope. Since it's free advertising, this should not concern you - one customer generated from a FREE announcement is better than none. It is your duty to your business to take advantage of all free publicity opportunities.

Your press release must have substantial news value. The editor of the publication you wish the release to appear in, will only be interested in giving you a free mention if it is of some useful benefit to his readers.

Start with the words "News Release" in large print at the top of the page, under which you put your company name, address and phone number. Then print your name as the person to be contacted. The date comes next: type "for immediate release", or if you are not ready to release the news until some time in the future, print the release date. Then comes your headline, then the body copy (which is double spaced).

SAMPLE HEADLINE AND BODY COPY for a press release

"NEW BOOK INSTRUCTS FOREIGN MAIL ORDER DEALERS IN MAKING AND SAVING MONEY. The World's Easiest Profession: Making Money In Mail Order In 2010 And Beyond has just been released by The Mail Order Dealers Union. It contains a special section for international mail order dealers who wish to grab a piece of the huge American mail order marketplace. The author, Scott Covert, says that this is one section that especially needed to be written. "I'm a Canadian, but all the money is in the U.S.A.

So after a few dismal months in business I realized that you can't just carry on like a Canadian when you want to make money from America. So I tackled the problem head on and came up with several solutions to the various problems - finding a bank to deal in American currency, setting up a United States address, making arrangements with some American dealers, coming up with solutions to deal with high foreign postage costs, and so on". Other sections of the book discuss the products you sell, how to get free publicity for them, how to increase sales by understanding your customer, and the new techniques that mail order dealers are using in the 2010's to stay alive. You can order it from ...".

This release would, of course, be sent to publishers whose readers will be largely non-American. For each page that leads into another page, type " - more - " on the bottom of the page. On the final page, type " - 30 - ".

Don't take chances if you're going to send press releases to large circulation magazines and newspapers. Buy a free publicity how-to book with a large section devoted to press releases and study it carefully before going ahead. Not only will you need such a resource for technical advice, but you will also need to find a list of appropriate publications to send your press releases to. I am currently evaluating the effectiveness of the 2000+ sources given in Lee Howard's book Free Book Publicity Sources. The problem with such books is that they have a short lifespan before the addresses they contain become so grossly outdated that they're useless. It's better to go to a mailing list company like Para Publishing (POBox 4232-150, Santa Barbara, CA 93140-4232; 1-805-968-7277) to rent a current list of free publicity sources from.

THE "SEND FOR YOUR SAMPLE" TECHNIQUE

The most efficient way to get free publicity for a sizeable product (a book is a good example) is to send a "send for your free sample" letter to reviewers, publishers, editors and columnists. Sending unsolicited samples means you'll be spending huge amounts of money on
  1. people who've gone out of business
  2. people who don't care
  3. people who do appreciate what you've sent but feel no obligation to give it a free mention in their publication since they didn't ask for it.
Therefore, send a "send for your free sample" letter to as large a list of appropriate media as you can. The ones that request the free sample you are offering will be people who are very likely to give you free publicity, not only because they feel obligated but because they were interested.

ARTICLES

This is a form of publicity that's pretty easy to get in the inner and middle circle (you should concentrate, of course, on the middle circle). So many new tabloids are springing into existence as I write this book that it's almost scary. There used to be a mysterious awe and respect for newsprint, but not anymore. You can send away to a mail order printer to print your tabloid just as easily as you can do with an adsheet. All these new tabloid publishers gain the benefit of having very lightweight publications, to keep postage costs down. But these new tabloid publishers (as well as the "old" ones) have a lot of space to fill each issue. Here are two resources to find publications to put articles in - Hudson's Subscription Newsletter Directory, 44 West Market Street, POBox 311, Rhinebeck, NY 12572; directory Of Newsletters, Oxbridge Communications, 150 Fifth Ave., New York, NY 10011.

Publishing articles is one of the easiest ways to fill up a lot of space for the newcomer that does not have enough paid advertisers yet. There are some pretty useless articles in print these days, so I want you to do these publishers (and their poor readers) a big favour: write some USEFUL articles. They WILL be published. Here's how to write an article that will increase your income:

  • a headline which states a major benefit. For example "Get An Avalanche Of Response To Your Advertising", "7 Ways To Read A Customer's Personality And Get More Money From Him", "Money Saving Tips For Overseas Dealers", "5 Ways To Organize Your Office And Cut Your Workload In Half". You get the idea.
  • your name
  • the opening paragraph speaks directly to the prospect and tells him what his problem is, for example "If you're like most dealers, the money you're spending on advertising is being wasted". Then have 2 or 3 more sentences fully elaborating on the problem. If the reader does not have the problem you are talking about, he will pass your article by, which is exactly what you want. You do not want to waste your time trying to sell somebody a solution to a problem they do not have. You should write a wide variety of articles, both to get continued coverage and to catch the attention of different sorts of people
  • the next few paragraphs tell the prospect what he must do about it. Be careful here that you don't give away the farm.
If you tell the prospect exactly how to solve his problem, he might not need you anymore. This is usually not a problem, though. Usually there will be space in an article only for a few generalities, such as "Choose some good publications". If the reader wants to find out what you think are a few good publications, he will have to write to you - which is what you want. Another thing you may want to do here is to scare off people that can't afford your solution, for example "To solve this problem will cost you thousands of dollars over the next few months, but the returns should be in the tens of thousands, and you can get started for as little as $200". Again, there's no use attracting someone's attention unless he or she is a potential customer.
  • before the concluding paragraph try to introduce some emotional content. Unashamedly paint a glowing picture of how wonderful life will be once they've solved their problem. You started the article by almost scaring the reader. Then to his relief, you told him something could be done about his problem. Now you must create a positive feeling within him, because your big finish is about to come:
  • your concluding paragraph should be boxed, and read like this: "To [solve your problem], write or call [the article writer] at [address and phone number] and request [product or service] for [price]. [include credit card buying information if applicable]. For further information on our offers, just write or call. [article writer] specializes in [list 2 or 3 most common client problems that you solve]." For example, "To get more information about writing books, call 1-555-555-5678 to speak with Xavier or write to him at the address above. His book "How I Wrote This Book" is available for $25 and you can pay with a credit card if desired. You can also request a free copy of his catalog. Xavier has written 34,183 books and helped aspiring authors get 12,393 books published".
Don't make the mistake of giving away the information in the article. Remember, you have convinced a publisher to give you a whole lot of free space. It's not every day that someone gives you 20 or 30 column inches of space at no charge, so don't waste it! Allowing a publisher to print it in exchange for a display ad somewhere else in the publication (a common practice) is beneath stupidity. Are readers likely to read the author's name and then go hunting for that person's ad somewhere else in the paper? That would be work, and you must learn that prospects never go to any extra effort to contact you or buy from you. It is your job to make it easy. Your concluding paragraph MUST be at the end of the article. Tell the publisher that that is your only requirement - the resource box is part of the article and no, you would not like a display ad instead. In the inner and middle circle, publishers will usually grant this request without batting an eyelid. If they don't, write them a letter explaining that leading tabloid publishers regularly publish articles to better serve their readers and you are asking for nothing out of the ordinary.

The good news is that specially targetted publications are beginning to realize that this information is desired by their readers. The bad news is that mainstream TV radio and print will probably not realize this fact for at least another thousand years. They would sooner let their readers, listeners, and watchers be frustrated than commit the supposed atrocity of giving away free advertising.

In the outer circle (ie., if you were submitting an article to Popular Science) you will have problems getting articles published, and it becomes a question of how much of a risk you want to take by making demands on a publisher. My advice is give them what they want at first. When you're a beginner, take all the bones that are tossed your way. If you were to have an article published in an outer circle publication you should thank your lucky stars. It is usually necessary to be an experienced doctor, athlete, lawyer, scientist or other recognized authority or celebrity with many years experience in a specific field to get published in the outer circle. By the time you're of a level of expertise sufficient to deserve to be published in the outer circle, you will want to do a more careful job and should purchase a thorough book on the topic.

Once you've got one article in a publication, that publication has no more use for that article. Knowing that that publication is receptive to your articles, you would be lazy not to keep exploiting it for free publicity, since the publisher has already informed you that he needs your informative material to satisfy his readers and fill space. So create a series of articles. Start with one and send it to all publications you can find that print articles. Then immediately get to work writing more articles. If you're anything like me, your initial belief about articles is that they would drastically outpull normal paid advertising. Not so. Paid ads actually generate more leads and more orders than articles. Of course, the smartest way to get a list of article publishers is to write to another article writer, like yours truly, and ASK. If you can prepare your articles camera-ready, that will slightly increase your chances of getting published since it looks more impressive, and the publisher can simply place it directly into his or her publication without re-typesetting it.

NOTES ON FREE PUBLICITY DOCUMENTS

Free publicity documents are usually written from a different angle than paid advertising.

Observe this press-release style snippet: "Scott insists that advertising is useless when it's too small, when it's not repeated, or when it's in a publication that simply doesn't pull responses well. "That's why I created the Breakthrough! advertising plan", he says, "People should be investing their money, not throwing it away"." Now observe how a paid display ad reads "I'LL BET YOUR ADVERTISING ISN'T WORKING.

Judge for yourself: are all of your ads at least 2.5x5"? Do you order a minimum of 3 issues for each publication you put your ads in? Have you gone to the trouble to ask some big name dealers where you should advertise instead of "experimenting" with every two-bit adsheet? If you answered no to any of these questions, I'd like you to consider solving your problems with the Union's Breakthrough! advertising plan. Here's how it works ...".

Of course, you see the difference there. The press release reads like a news item, as if the publisher actually sent someone to interview you (even though you wrote the entire thing yourself!). The paid advertising reads like ... well, like paid advertising. Testimonials can be worked into free publicity documents but only in a completely different fashion than with paid advertising documents. Here is how you might work a testimonial into a press release: "Adam is proud to have earned the respect of some of mail order's top names. Russ Smith says `This advertising program is just what mail order needs to get more people to wake up to the realities of marketing'". In free publicity documents, it's not a good idea to quote unknown people.

Many advertisers buy adspace designed like a free publicity document, under the assumption that people won't be as likely to respond to an obvious display advertisement. In the outer circle, many publications require the word "Advertisement" in small type at the top of such ads. Such ads regularly appear in big city newspapers and are often looking for movie extras, babies for commercials, good radio voices and other talent forms as well as hair loss, singles and diet ads.

QUESTIONNAIRES

Questionnaires are a cheap way to show your customers that you care. It is a break from conventional advertising. Send them out as add-ons to your mail. Give the recipient an incentive to respond to your questionnaire or he will not bother. On my first attempt I gave a free 3 month subscription to my newsletter to all respondents. It worked like a charm. The questions you ask should collect crucial information about your target group that you might not otherwise know. It should also help you make sales to the individuals that respond, by telling you more about what problems they have so that you can offer solutions.

Here are some of the sorts of questions you should ask:

  • How much money do you spend on advertising per month?
  • How many how-to books have you purchased this year?
  • When did you first realize you were addicted to chocolate?
  • How many dogs do you own?
  • Do you have your own publication?
  • Are you losing money, making money or breaking even?
  • Do you own a computer? What make?
  • Is your mailing list computerized?
  • What do you think of our products?
  • What would you like to see changed in ---- ?
  • May we quote any of your answers for the purpose of creating articles and/or testimonials?

4 WAYS TO USE THE QUESTIONNAIRE RESULTS CREATING PRODUCTS

Example: 3 of the customers that fill out your questionnaire tell you that they'd like to sell your products on commission. This leads you to create a commission catalog.

IMPROVE SALES MATERIALS

Example: you notice that 5 respondents have told you how much they like your book's tips on telemarketing and advice for foreign dealers. You should consider creating an ad or salesletter leading with these benefits, if you haven't already. PERSONAL RESPONSES. Unless you are receiving massive quantities of completed questionnaires, you should respond to them by pointing out appropriate examples of products from your line of offers.

For example, computer owners are told about my shareware offer. Avid book readers are told about my information products. Heavy advertisers are told about the Breakthrough! advertising plan and the National Advertising Co-op. The response is written from scratch (not a form letter) and is very specific and personal. Always thank people for their kind words and deal with criticism head-on.

TESTIMONIALS. This is self-explanatory and is also discussed in chapter 6.

OTHER FORMS OF FREE PUBLICITY

PER ORDER. Outer circle publishers often find themselves with space to fill as the closing deadline approaches. With per order advertising, you help the publisher to fill this space. The publisher creates an ad with his or her own address on it, selling your product. Orders are sent directly to the publisher, who sends them on to you after taking a commission (usually 25% - 50%). Your profit margin per sale is smaller but keep in mind that, since most advertising does not pay off, you probably would have lost money if you had been forced to pay several hundred dollars for the ad. The key factor here is the zero risk for you. See the section on commission selling a few pages back. I'm not going to discuss getting on TV and radio talk shows, even though you may want to do so once you get into the outer circle to do your marketing (you are going to get into outer circle marketing one day, aren't you?).

THE SECRET OF GETTING THINGS YOU THOUGHT YOU COULDN'T HAVE

If nobody will give you free publicity, you might consider paying for it. You will inevitably pay for your "free" advertising anyway, so why not be blatant about it? Consider this advice which appeared in the January 1993 Union Update. Getting your articles published is not difficult. And the same goes for press releases.

In fact, we can apply this technique to getting anything we want in life that we thought that we couldn't afford or that we were afraid that nobody would GIVE to us.

All you have to understand is ...

THE POWER OF THE ALMIGHTY DOLLAR!

Offer to buy advertising in a publication ONLY IF they will also publish one of your press releases or articles with complete information about how people can order from you. It's a buyer's market, dear reader. Publishers will in some cases strike a bargain just to fill their space. Offer a merchandise exchange. Many publishers are involved in sales ventures, and they may be interested in selling something you've got. Offer them a tit-for-tat merchandise- and-advertising exchange. If you sell a book for $20 and you want $1000 worth of adspace, offer the publisher 50 copies of your book as full payment. He or she may make a counteroffer and ask for 60 or 70 or 100 copies - which will still mean a lot less money out of your pocket than the full $1000 ad space price. The same goes for any other sort of merchandise, and services, too. If you sell voicemail, offer a free 1-800 number to the publisher and give them their first $100 or $200 or $1000 worth of calls for free. Again, offer the exchange on a dollar-for-dollar basis.