Consumer's Resource Handbook II

Ms. Genine Le Duff
Consumer Affairs Coordinator
LA Gear
2850 Ocean Park Blvd.
Santa Monica, CA 90405
(213) 822-1995 
Mrs. Ann P. Gallaher
Manager of Consumer Services
La-Z-Boy Chair Company
1284 North Telegraph Road
Monroe, MI 48161-3309
(313) 242-1444 
Consumer Relations
L&F Products
225 Summit Avenue
Montvale, NJ 07645-1575
1 (800) 888-0192 
LaCoupe see Playtex Family Products Group 

Ms. Marie Holen
Manager, Consumer Affairs
Land O'Lakes, Inc.
P.O. Box 116
Minneapolis, MN 55440-0116
1 (800) 328-4155 (toll free) 
Customer Service
Land's End
One Land's End Lane
Dodgeville, WI 53595
1 (800) 356-4444 (toll free) 
Mr. Gordon Young
Vice President, Customer Service
Lane Furniture
East Franklin Avenue
P.O. Box 151
Altavista, VA 24517
(804) 369-5641 
Mr. John Gray
Vice President, Retail Service
Lechmere
275 Wildwood Street
Woburn, MA 01801
(617) 476-1404
1 (800) 733-4666 (toll free) 
Ms. Barbara Distasi
Manager, Consumer Affairs
Lederle Consumer Health
1 Cyanamid Plaza
Wayne, NJ 07470
1 (800) 282-8805 (toll free-9 a.m.-4 p.m., M-F) 

Ms. Christine Anderson
Customer Service
Lee Company
9001 West 67th Street
Merriam, KS 66202
(913) 384-4000 
L'eggs Products
Sara Lee Hosiery
Sara Lee Corporation
5660 University Parkway
Winston-Salem, NC 27105
(919) 519-2529 
Customer Service
Leichtung, Inc.
4944 Commerce Parkway
Cleveland, OH 44128
(216) 831-6191
1 (800) 654-7817 (toll free) 
Lennox Industries
P.O Box 799900
Dallas, TX 75379-9900
(214) 497-5000 
Consumer and Public Relations Department Lever 
Brothers Company
390 Park Avenue
New York, NY 10022-4698
1 (800) 598-1223 (toll free) 
Consumer Affairs
Levi Strauss & Co.
1155 Battery Street
San Francisco, CA 94111
1 (800) USA-LEVI (toll free) 
Ms. Eleanor Eckardt
Vice President, Consumer Relations
Levitz Furniture Corporation
6111 Broken Sound Parkway, N.W.
Boca Raton, FL 33487-2799
1 (800) 631-4601 (toll free) 
Customer Service
Levolor Corporation
7614 Business Park Drive
Greensboro, NC 27409
1 (800) LEVOLOR (toll free) 
Mr. Edward T. Frackiewicz
Manager of Consumer Affairs
Liberty Mutual Insurance Group
175 Berkeley Street
Boston, MA 02117
(617) 357-9500
1 (800) 225-2390, ext. 41015 (toll 
free-Presidential Service Team) 
Customer Service
Life Fitness
10601 West Belmont
Franklin Park, IL 60131
1 (800) 351-3737 (toll free) 
Customer Service
Lillian Vernon Corporation
2600 International Parkway
Virginia Beach, VA 23452
(804) 430-1500 
Consumer Communications
Eli Lilly & Company
Lilly Corporate Center
Indianapolis, IN 46285
(317) 276-8588
(For medical information, contact your 
physician.) 
Mr. Alfred Dietzel
Vice President
Financial and Public Relations
The Limited, Inc.
Two Limited Parkway
P.O. Box 16000
Columbus, OH 43216
(614) 479-7000 
Mr. John Piscopink
Manager
Customer Service Center
Little Caeser Enterprises
2211 Woodward Avenue
Detroit, MI 48201
1 (800) 7-CAESAR 
Lone Star Brewing Company see G. Heileman 
Brewing Company 
Long John Silver's
101 Jerrico Drive
P.O. Box 11988
Lexington, KY 40579
(606) 263-6000 
L'Oreal see Cosmair, Inc. 
Mr. David Hicks
Customer Relations Manager
Lorillard Tobacco Company
2525 East Market Street
P.O. Box 21688
Greensboro, NC 27420-1688
(919) 373-6669 
Communications Department
Los Angeles Times
Times Mirror Square
Los Angeles, CA 90053
(213) 237-5000 
Ms. Judith Decker
Communications Manager
Lucky Stores, Inc.
P.O. Box BB
Dublin, CA 94568
(415) 833-6000 
Customer Services
MAACO Enterprises, Inc.
381 Brooks Road
King of Prussia, PA 19406
1 (800) 523-1180 (toll free outside PA) 

Corporate Communications and Public Affairs MCA 
Inc.
100 Universal City Plaza
Universal City, CA 91608-1085
(818) 777-3591 
Mr. John Gerdelman
Senior Vice President
Consumer Service
MCI Consumer Markets
1200 South Hayes Street, 12th Floor
Arlington, VA 22202
(703) 415-3195 
Consumer Affairs Department
M&M/Mars, Inc.
High Street
Hacketstown, NJ 07840
(201) 852-1000 
MTV Networks see Viacom International Inc. 

Vice President
Customer Service
R.H. Macy & Company, Inc.
151 West 34th Street
New York, NY 10001
(212) 695-4400 
Magic Chef see Maycor 
Magnavox see Phillips Consumer Electronics 

I. Magnin
135 Stockton Street
San Francisco, CA 94180
(415) 362-2100 
Consumer Services Manager
Mannington Resillient Floors, Inc.
P.O. Box 30
Salem, NJ 08079
(609) 935-3000
1 (800) 356-6787 (toll free) 
Professional Services Office
Manor Care Corporation
10770 Columbia Pike
Silver Spring, MD 20901
(301) 681-9400
1 (800) 833-7696 (toll free outside MD) 

Ms. Marie DeAngelo 
Assistant Vice President 
Manufacturers Hanover Trust Company
270 Park Avenue
New York, NY 10017
(212) 270-7370 
Manville Corporation/Schuller International, 
Inc. P.O. Box 5108
Denver, CO 80217-5108
(303) 978-2000
1 (800) 654-3103 (toll free--product 
information) 
Corporate Customer Relations
Marine Midland Bank, N.A.
One Marine Midland Center
Buffalo, NY 14203
(716) 841-2424 
Customer Information Center
Marion Merrell Dow Inc.
P.O. Box 8480
Kansas City, MO 64114-0480
(800) 552-3656 
Consumer Affairs
Marriott Corporation
One Marriott Drive
Attn: Department 921.60
Washington, DC 20058
(301) 380-7600 
Ms. Karen Filler, CLU
Director of Customer Relations
Massachusetts Mutual Life Insurance Company 1295 
State Street
Springfield, MA 01111
(413) 788-8411
1 (800) 828-4902 (toll free) 
MasterCard International (contact issuing bank) 
1 (800) 826-2181 (toll free-lost or stolen cards or
questions about the MasterCard system) 

Mr. Anthony Lopes, President
Matsushita Services Company
50 Meadowlands Parkway
Secaucus, NJ 07094
(201) 348-7000 
Ms. Tammy Longworth
Director, Consumer Affairs
Mattel Toys, Inc.
333 Continental Boulevard
El Segundo, CA 90245-5012
(213) 524-2000
1 (800) 524-TOYS 
Max Factor see Procter & Gamble Company 

Consumer Affairs
Maxicare Health Plans, Inc.
1149 South Broadway
Los Angeles, CA 90015
(213) 742-0900 
Maxwell House see General Foods 
Mr. James F. Harner, Senior Vice President 
Customer Service and Operations
May Department Stores Co.
611 Olive Street
St. Louis, MO 63101
(314) 342-4336 
Mrs. Lori L. Wren
Manager, Consumer Relations
Maybelline Inc.
P.O. Box 372
Memphis, TN 38101-0372
(901) 320-2166 
Maycor Appliance Parts and Service Company 240 
Edwards Street, S.E.
Cleveland, TN 37311
(615) 472-3333 
Customer Service Department
Mayflower Transit, Inc.
P.O. Box 107
Indianapolis, IN 46206
(317) 875-1000
1 (800) 428-1200 (toll free) 
Maytag see Maycor 
Ms. Mary Randisi, Director
Consumer Affairs
McCormick & Company, Inc.
211 Schilling Circle
Hunt Valley, MD 21031
(301) 527-6273
1 (800) 632-5847 (toll free) 
McCrory Stores, Inc.
2955 East Market Street
York, PA 17402
(717) 757-8181 
Ms. Beth Petersohn
Manager, Customer Satisfaction Department 
McDonald's Corporation
Kroc Drive
Oak Brook, IL 60521
(708) 575-6198 
Ms. Mary Jo Oller
Customer Service Manager
McGraw-Hill, Inc.
Blue Ridge Summit, PA 17294
(717) 794-5461
1 (800) 262-4729 (toll free) 
Consumer Services
McKee Foods Corporation
P.O. Box 750
Collegedale, TN 37315
1 (800) 522-4499 
Vice President Manufacturing/TSO
McKesson Water Products Company
3280 E. Foothill Blvd. #400
Pasadena, CA 91107
(818) 585-1192 
Consumer Affairs
McNeil Consumer Products Company
Johnson & Johnson
Camp Hill Road
Fort Washington, PA 19034
(215) 233-7000 
Ms. Patricia Royer
Vice President, Consumer Affairs
Medco Containment Services, Inc.
100 Summit Avenue
Montvale, NJ 07645
(201) 358-5530
(201) 358-5793 (FAX) 
Mr. Marshall Morton
Senior Vice President
Media General, Inc.
333 East Grace Street
Richmond, VA 23219
(804) 649-6000 
Ms. Nancy Little
Customer Service Representative
Meineke Discount Muffler
128 South Tryon Street, Suite 900
Charlotte, NC 28202
(704) 377-3070 
Customer Relations Department
Melitta USA, Inc.
1401 Berlin Road
Cherry Hill, NJ 08003
(609) 428-7202
1 (800) 451-1694 (toll free) 
Mr. D. Bruce Wheeler
Executive Vice President
Retail Bank
Mellon Bank Corporation
One Mellon Bank Center, Room 5135
Pittsburgh, PA 15258-0001
(412) 234-8552 
Consumer Affairs
Melville Corporation
1 Theall Road
Rye, NY 10580
(914) 925-4000 
Consumer Relations
Mem Company, Inc.
Union Street
Northvale, NJ 07647
(201) 767-0100 
Ms. Jan M. Guiffaro
Associate Director, Consumer Affairs
Mennen Company
300 Park Avenue
New York, NY 10022
1 (800) 228-7408 
Lynn Szabo
Director of Consumer Affairs
Mentholatum Company, Inc.
1360 Niagara Street
Buffalo, NY 14213
(716) 882-7660 
Mercruiser
Service Department
3003 North Perkins Road
Stillwater, OK 74075
(405) 377-1200 
Mercury, Mariner, and Force Outboards
Service Department
P.O. Box 1939
Fond Du Lac, WI 54936-1939
(414) 929-5000 
Ms. M. J. Mosiniak, Manager
Customer Support
Merillat Industries
5353 West U.S. 223
Adrian, MI 49221
(517) 263-0771 
Customer Service Department
Merrill Lynch Pierce Fenner & 
Smith
265 Davidson Avenue, 4th Floor
Somerset, NJ 08873
(908) 563-8777 
Ms. Colleen Dahle-Hong
Consumer Affairs Analyst
Mervyn's
25001 Industrial Boulevard
Hayward, CA 94545
(415) 786-8337 
Office of the President
Metromedia Steakhouses Company, L.P.
P.O. Box 578
Dayton, OH 45401-0578
(513) 454-2400 
Mr. Bruce C. Hemer
Director, Consumer Affairs
Metropolitan Life Insurance Company
One Madison Avenue
Area 1-Z
New York, NY 10010-3690
(212) 578-2544 
Consumer Relations Department
Michelin Tire Corporation
One Parkway South
Greenville, SC 29615
1 (800) 847-3435 
Mr. Leonard Singer
Director, Consumer Relations
Michigan Bell Telephone Co.
1365 Cass Avenue, Room 1800
Detroit, MI 48226
(313) 223-7224
1 (800) 482-3141 (toll free TDD) 
Mr. James Gaston
Customer Service Manager/Director
Michigan Bulb Company
1950 Waldorf, N.W.
Grand Rapids, MI 49550
(616) 771-9500 
Mr. Charles E. Ayers, Manager
Consumer Relations
Midas International Corporation
225 North Michigan Avenue
Chicago, IL 60601
1 (800) 621-8545 
Mid-Michigan Surgical Supply
360 Capitol Avenue, N.E.
Battlecreek, MI 49017
(616) 962-9541
1 (800) 445-5820 
Customer Service
Miles Kimball
41 West 8
Oshkosh, WI 54906
(Written inquiries only) 
Ms. Debra K. Wood
Consumer Service Coordinator
Milton Bradley Company
443 Shaker Road
East Long Meadow, MA 01028
(413) 525-6411 
Mr. Charles Hoppe, National Manager
Consumer Service
Minolta Corporation
100 Williams Drive
Ramsey, NJ 07446
(201) 825-4000 
Technical Services
Minwax, Inc.
15 Mercedes Drive
Montvale, NJ 07645
1 (800) 888-0192 
Miracle Gro Products, Inc.
P.O. Box 800
Port Washington, NY 11050
(516) 883-6550 
Consumer Relations
Mitsubishi Electronics America, Inc.
5665 Plaza Drive
P.O. Box 6007
Cypress, CA 90630-0007
(714) 220-1464 
Mr. C. Mouzakitis, Manager
Quality and Customer Support 
Mobil Oil Corporation
3225 Gallows Road
Fairfax, VA 22037
(703) 849-3994 
Mr. Al Kedora
Customer Services Manager
Mobil Oil Credit Corporation
11300 Corporate Avenue
Lenexa, KS 66219-1385
(913) 752-7000 
Customer Service
Crystal Brand Jewelry Group
Monet, Trifari and Marvella Jewelry
Number Two Lonsdale Avenue
Pawtucket, RI 02860
(401) 728-9800 
Mr. Dan R. Bishop, Director
Corporate Communications
Monsanto Company
800 North Lindbergh Boulevard
St. Louis, MO 63167
(314) 694-2883 
Ms. Carol Kelch
Customer Relations Manager
Montgomery Ward
One Montgomery Ward Plaza, 9-S
Chicago, IL 60671
(312) 467-2000 
Mr. Mark T. Beaudouin, Esq.
Sr. Vice President and General 
Counsel
Morse Shoe Company
A Subsidiary of J. Baker, Inc.
555 Turnpike Street
Canton, MA 02021
(617) 828-9300 
Consumer Affairs
Morton International
Morton Salt Division
100 North Riverside Plaza
Chicago, IL 60606
(312) 807-2694 
Director of Marketing
Motorola, Inc.
1303 East Algonquin Road
Schaumburg, IL 60196
(708) 576-5000 
Mr. George Smedley
Plant Manager
Murphy-Phoenix Co.
31900 Solon Road
P.O. Box 39670
Solon, OH 44139
(216) 248-2411 
Mutual Life Insurance Company of New York (MONY) 
Glenpoint Center West
500 Frank W. Burr Boulevard
Teaneck, NJ 07666
(201) 907-6669 
Mr. Anthony Monderine
Manager, Customer Relations
Mutual of Omaha Insurance Co.
Mutual of Omaha Plaza
Omaha, NE 68175
(402) 342-7600 
Audience Services
NBC
30 Rockefeller Plaza
New York, NY 10112
(212) 664-2333 
Ms. Linda Middleton
Customer Service Manager
NEC Technologies Inc.
1255 Michael Drive
Wood Dale, IL 60191-1094
(708) 860-9500, ext. 4440 
Ms. Sandra Lowe, Manager
Consumer Information Services
Nabisco Foods Group
100 DeForest Ave.
East Hanover, NJ 07936
(201) 503-2617
1 (800) NABISCO (toll free) 
Mr. William Towey
Senior Vice President
National Amusements Inc.
200 Elm Street
Dedham, MA 02026
(617) 461-1600 
Ms. Mary McElroy-Mullvain
Manager, Consumer Affairs
National Car Rental System, Inc.
7700 France Avenue South
Minneapolis, MN 55435
(612) 830-2033
1 (800) 367-6767 (toll free) 
National Education Corporation
1732 Reynolds Street
Irvine, CA 92714
(714) 261-7606 
Mr. Bill Campbell, Vice President
National Media Corporation
1700 Walnut Street
Philadelphia, PA 19103
(215) 772-5000 
Mr. James Jensen, Controller
National Presto Industries, Inc.
3925 North Hastings Way
Eau Claire, WI 54703-3703
(715) 839-2121 
Mr. Glenn W. Soden
Customer Relations Officer
Nationwide Insurance Companies
One Nationwide Plaza,1-22-01
Columbus, OH 43215-2220
(614) 249-6985
1 (800) 622-2421 (toll free TDD) 
Customer Relations
Neighborhood Periodical Club, Inc.
One Crowne Point Court, #130
Cincinnati, OH 45241
(513) 771-9400 
Customer Service Department
Neiman-Marcus
P.O. Box 64780
Dallas, TX 75206
(214) 741-6911
1 (800) 442-2274 (toll free in TX)
1 (800) 527-1767 (toll free outside TX) 

Ms. Joyce Wolfe
Director, Office of Consumer Affairs
Nestle USA
800 North Brand Boulevard
Glendale, CA 91203
(818) 549-6579 
Ms. Alene Lain
Consumer Affairs
Neutrogena Corporation
5760 West 96th Street
Los Angeles, CA 90045
(310) 642-1150
1 (800) 421-6857 (toll free outside CA) 

External Affairs
Nevada Bell
645 East Plumb Lane
Reno, NV 89520
(702) 789-6000 
Mr. Edward C. Hall
Executive Vice President
The New England
501 Boylston Street
Boston, MA 02116
(617) 578-2000 
Mr. George Ittner
Chairman, CEO
New Hampton, Inc.
5000 City Line Road
Hampton, VA 23661
(804) 827-7010 
Customer Service
Newport News
(formerly AVON Fashions)
5000 City Line Road
Hampton, VA 23661
(804) 825-4250 
Customer Service
News America Publishing, Inc.
Four Radnor Corporate Center
Radnor, PA 19088
(215) 293-8500
1 (800) 625-7300 (toll free) 
Customer Service Representative
Newsweek, Inc.
P.O. Box 403
Livingston, NJ 07039
(212) 316-2000
1 (800) 631-1040 (toll free-subscriber service 
only) 
New Woman Magazine see K-III 
Ms. Barbara Fagnano
Assistant Vice President
New York Life Insurance Company
51 Madison Avenue
New York, NY 10010
(212) 576-5081 (collect calls accepted) 

New York Magazine see K-III 
Mr. Robert P. Smith, Manager
Advertising Acceptability Department
New York Times Company
229 West 43rd Street
New York, NY 10036
(212) 556-7171 
Customer Service
Nexxus Products
P.O. Box 1274
Santa Barbara, CA 93116-9976
(805) 968-6900 
Ms. Nancy L. Testani
Manager, Outreach and Education
Niagara Mohawk Power Corporation
300 Erie Boulevard West
Syracuse, NY 13202
(315) 474-1511 
Consumer Services
Nike, Inc.
Nike/World Campus
1 Bowerman Drive
Beaverton, OR 97005
(503) 671-6453
1 (800) 344-6453 (toll free outside OR) 

Consumer Services
Nintendo of America Inc.
4820 150th Avenue NE
Redmond, WA 98052
1 (800) 255-3700 (toll free) 
Department of Consumer Relations
Norelco Consumer Products Company
High Ridge Park
P.O. Box 10166
Stamford, CT 06904
1 (800) 243-7884 
Norge see Maycor 
Ms. Roslyn DeTasquale
Marketing Servicing Manager
North American Watch Corporation
650 Fifth Avenue
New York, NY 10019
(201) 460-4800 
Customer Relations
Northwest Airlines
C5270
5101 Northwest Drive
St. Paul, MN 55111-3034
(612) 726-2046
1 (800) 328-2298 (toll free TDD-reservations) 

Mr. Thomas W. Towers
Associate Director, Public Relations
Northwestern Mutual Life Insurance Company 720 
East Wisconsin Avenue
Milwaukee, WI 53202
(414) 271-1444 
Ms. Patricia J. Green, Manager
Customer Service
Norwegian Cruise Line
95 Merrick Way
Miami, FL 33134
(305) 460-2796 
Mr. Chuck Wetzel
Director of Consumer Relations
Nu Tone, Inc.
Madison and Red Bank Roads
Cincinnati, OH 45227
(513) 527-5100
1 (800) 582-2030 (toll free in OH)
1 (800) 543-8687 (toll free outside OH) 

The NutraSweet Company
1751 Lake Cook Road
Deerfield, IL 60015
1 (800) 321-7254 (toll free-NutraSweet) 1 (800) 
323-5316 (toll free-Equal) 
Nutri/System Inc.
410 Horsham Road
Horsham, PA 10944
(215) 445-5300 
President's Help Line
Nynex/New York Telephone
1095 Avenue of the Americas
New York, NY 10036
1 (800) 722-2300 (toll free in NY)
1 (800) 342-4181 (toll free TDD in NY) 

Mrs. Linda Compton
Manager, Consumer Affairs
Ocean Spray Cranberries Inc.
One Ocean Spray Drive
Lakeville/Middleboro, MA 02349
(508) 946-7407 
Ms. Gail Holmes, Director
Community Relations
Ohio Bell Telephone Company
45 ErieView, Room 852
Cleveland, OH 44114
(216) 822-2124 
O'Keefe & Merit Appliances see The 
Frigidaire Company 
Ms. Chris Hauck
Director, Customer Service
Olan Mills, Inc.
4325 Amnicola Highway
P.O. Box 23456
Chattanooga TN 37422-3456
(615) 622-5141
1 (800) 251-6323 (toll free) 
Ms. Barbara Abe
Manager, Customer Support
Olympus America
145 Crossways Park
Woodbury, NY 11797
(516) 364-3000 
Ms. Bridget Burke
Consumer Relations Supervisor
Oneida, Ltd.
Kenwood Station
Oneida, NY 13421
(315) 361-3000
1 (800) 877-6667 (toll free) 
Ordnance Consultant see The Bohannon Group 

Origins Natural Resources, Inc. see Estee Lauder 

Orkin see Rollins, Inc. 
Mr. Brodrick William Hill
Manager, Consumer Services
Ortho Consumer Products
Chevron Chemical Company
P.O. Box 5047
San Ramon, CA 94583-0947
(415) 842-5539 
OSCO Drugs see American Stores Company 

Mr. Henry Hegel, Director
Corporate Service
Outboard Marine Corporation
100 Sea Horse Drive
Waukegan, IL 60085
(708) 689-6200 
Owens Corning World Headquarters
Fiberglas Tower
Toledo, OH 43659-0001
(419) 248-8000 
Customer Appeals Group
Pacific Bell
140 New Montgomery Street
San Francisco, CA 94105
(415) 542-5004
1 (800) 697-6500 (toll free) 
Public Affairs
Pacific Enterprises
555 W. 5th Street
Los Angeles, CA 90013
(213) 244-1200 
Pacific Telesis Group see Pacific Bell 

Ms. Gail T. P. Wickes
Senior Vice President
Client Relations
PaineWebber Inc.
1000 Harbor Boulevard, 8th Floor
Weehawken, NJ 07087
(201) 902-4936
1 (800) 354-9103 
Panasonic see Matsushita Services Company 

Mr. Rick Bates
Vice President
Customer Operations
Paramount Publishing
200 Old Tappan Road
Old Tappan, NJ 07675
(201) 767-5000 
Parke-Davis see Warner-Lambert Company 

Peidmont Airlines see USAir 
Mr. Ed Engelbercht, Manager
Customer Service
Pella Corporation
102 Main Street
Pella, IA 50219
(515) 628-1000 
Ms. Pamela Lumpkin
Consumer Relations Manager
J.C. Penney Company, Inc.
P.O. Box 10001
Dallas, TX 75301-8222
(214) 431-8500 
Mr. T. M. Maddox
National Technical Service Manager
Pennzoil Products Company
P.O. Box 2967
Houston, TX 77252-2967
(713) 546-8783 (collect calls accepted) 

Peoples Drug Stores, Inc. see CVS 
Mrs. Ellie Eng
Manager, Consumer Affairs
Pepperidge Farm, Inc.
595 Westport Avenue
Norwalk, CT 06851
(203) 846-7276 
Ms. Christine Jones
Manager, Public Affairs
Pepsi-Cola Company
1 Pepsi Way
Somers, NY 10589-2201
(914) 767-6000 
Ms. Lisa Nowak
Manager of Consumer Relations
Perdue Farms
P.O. Box 1537
Salisbury, MD 21802
(410) 543-3000
1 (800) 442-2034 (toll free outside MD) 

Ms. Sandy Gordon
Marketing Division
The Perrier Group
777 West Putnam Avenue
Greenwich, CT 06830
(203) 531-4100 
Mr. Mark E. Wooley
Manager, Consumer Affairs
Pet Incorporated
P.O. Box 66719
St. Louis, MO 63166-6719
(314) 622-6695 
Marketing Department
Pfizer Inc.
235 East 42nd Street
New York, NY 10017
(212) 573-2323 
Philco see Philips Consumer Electronics 

Ms. Susan A. Strausser, Administrator
Consumer Affairs
Philip Morris Companies Incorporated
120 Park Avenue
New York, NY 10017
(212) 880-3366 
Department of Consumer Affairs
Philips Consumer Electronics
P.O. Box 555
Jefferson City, TN 37760
(615) 475-8869 
Ms. Toni J. Honkisz
Corporate Quality Administrator
Philips Lighting Company
200 Franklin Square Drive
P.O. Box 6800
Somerset, NJ O8875-6800
(908) 563-3081 
Public Relations
Phillips Petroleum Company
16 Phillips Building
Bartlesville, OK 74004
(918) 661-1215 
Piaget see North American Watch Corporatlon 

Pillsbury Company
Consumer Response
P.O. Box 550
Minneapolis, MN 55440
1 (800) 767-4466 (toll free) 
Mr. Al Segal, Division Manager
Customer Service
Pioneer Electronics Service, Inc.
P.O. Box 1760
Long Beach, CA 90810
1 (800) 421-1404 (toll free) 
Ms. Bonnie Fisher
Supervisor, Consumer Affairs
Playskool
Consumer Affairs Dept.
P.O. Box 200
Pawtucket, RI 02862-0200
1 (800) 752-9755 
Ms. Theresa B. Thomas
Manager, Consumer Affairs
Playtex Apparel, Inc.
P.O. Box 631
MS 1526
Dover, DE 19903-0631
(302) 674-6000
1 (800) 537-9955 (toll free) 
Playtex Family Products Corp.
215 College Rd.
P.O. Box 728
Paramus, NJ 07652
1 (800) 624-0825 (toll free in NJ)
1 (800) 222-0453 (toll free outside NJ) 

Customer Service Department
Polaroid Corporation
784 Memorial Drive
Cambridge, MA 02139
(617) 577-2000 (collect calls accepted within 
MA) 1 (800) 343-5000 (toll free outside MA) 
Mr. Richard Lugo
Consumer Relations Manager
Polo/Ralph Lauren Corporation
4100 Beechwood Drive
Greensboro, NC 27410
1 (800) 775-7656 (toll free) 
Ponderosa see Metromedia Steakhouses Company, 
L.P. 
Popeye's see America's Favorite Chicken 

Premiere Magazine see K-III 
Prescriptives, Inc. see Estee Lauder 
Princess Marcella see Halston Borghese, Inc. 

Princeton Pharmaceutical Products see 
Bristol-Myers Squibb Pharmaceutical Group 
Ms. Kathleen Fitzsimmons Braun
Manager, Consumer Services
Cosmetic and Fragrance Division
Procter & Gamble Company
11050 York Road
Hunt Valley, MD 21030-2098
(410) 785-4411
1 (800) 426-8374 (toll free) 
Ms. Patti Shively
Associate Director, Consumer 
Relations
Procter & Gamble Company
P.O. Box 599
Cincinnati, OH 45201-0599
(513) 945-8787
(toll free numbers appear on all Procter & 
Gamble product labels) Progresso see Pet Incorporated 
Mr. Joe Kenney, Jr.
Counsel and Secretary
Provident Mutual Life Insurance
1600 Market Street
P.O. Box 7378
Philadelphia, PA 19101
(215) 636-5000 
Prudential Insurance Company of America 
Executive Offices
Prudential Plaza, 24th Floor
Newark, NJ 07101
(201) 802-6000 
Prudential Property & Casualty 
Company
23 Main Street
P.O. Box 419
Holmdel, NJ 07733
(908) 946-6000 
Client Relations
Prudential Securities Inc.
100 Gold Street
New York, NY 10292
(212) 776-2795 
Ms. Patricia Kaufman
Director, Customer Operations
Publishers Clearing House
382 Channel Drive
Port Washington, NY 11050
(516) 883-5432
1 (800) 645-9242 (toll free)
1 (800) 248-8670 (toll free TDD) 
Ms. Mary Ann Jones
Director of Customer Relations
Publix Super Markets
1936 George Jenkins Boulevard
P.O. Box 407
Lakeland, FL 33802
(813) 688-1188 
QVC Network
Goshen Corporate Park
1365 Enterprise Drive
West Chester, PA 19380
(215) 430-1000 
Ms. Beverly Kloehn
Director of Consumer Response
Quaker Oats Company
P.O. Box 049003
Chicago, IL 60604-9003
(312) 222-7843 
Mr. Benton H. Faulkner
Manager, Public Relations
Quaker State Corporation
P.O. Box 989
Oil City, PA 16301
(814) 676-7676 
Quasar see Matsushita Services Company 

Radio Shack see Tandy Corporation 
Ms. Doris Hewkin, Director
Office of Consumer Affairs
Ralston Purina Company
Checkerboard Square
St. Louis, MO 63164
(314) 982-4566
1 (800) 345-5678 (toll free) 
Ms. Susan Revello
Director, Corporate Communications
Ramada International Hotels and Resorts 2655 
Lejeune Road, Suite 400
Coral Gables, FL 33134
(305) 460-1900
a
c 
Mrs. Patricia Rosafort
Supervisor, Customer Services
Readers Digest Association, Inc.
Pleasantville, NY 10570-7000
1 (800) 431-1246 (toll free)
1 (800) 735-4327 (toll free TDD) 
Consumer Affairs Department
Reckitt & Colman, Inc.
P.O. Box 945
Wayne, NJ 07474-0945
(201) 305-4600 
Orville Redenbacher see Hunt-Wesson, Inc. 

Consumer Relations
Reebok International, Ltd.
100 Technology Center Drive
Stoughton, MA 02072
1 (800) 843-4444 (toll free) 
Mr. Richard Jones
Customer Service Manager
The Regina Company
P.O. Box 638
Long Beach, MS 39560
1 (800) 847-8336 (toll free) 
Ms. Cass Carroll
Director of Consumer Relations
Reliance Insurance Company
Four Penn Center Plaza
Philadelphia, PA 19103
(215) 864-4445
1 (800) 441-1652 (toll free) 
Mr. Mitch Maples, Manager
Consumer Affairs
Remco America, Inc.
10333 Richmond Ave., Suite 300
Houston, TX 77042
(713) 977-2288 
Remington Arms see DuPont Co. 
Customer Relations Department
Remington Products Company
60 Main Street
Bridgeport, CT 06004
(203) 367-4400 
Ms. Linda H. Porter
Director
Revlon Consumer Information Center
P.O. Box 6113
Oxford, NC 27565
(919) 603-2828 
Ms. Carol Owen, Director
Consumer Services
Reynolds Metals Company
6603 West Broad Street
Richmond, VA 23230
(804) 281-4073 (collect calls accepted) 

Rh"ne-Poulenc Rorer Pharmaceuticals Inc. 
Consumer Affairs
500 Arcola Road
Collegeville, PA 19426-0107
1 (800) 548-3708 (toll free, 8:30 a.m.-4:30 
p.m., EST) 
Richardson-Vicks, Inc. see Procter & Gamble 
Company 
Mr. Marc Seim
Manager, Consumer Affairs
A.H. Robins Company, Inc.
1405 Cummings Drive
Richmond, VA 23261-6609
(804) 257-2000 
Rockport
220 Donald Lynch Blvd.
Marlboro, MA 01752
1 (800) 343-9255 
Mrs. Jeanne Dorney
Customer Satisfaction Call Center Manager Rodale 
Press, Inc.
33 East Minor Street
Emmaus, PA 18049
1 (800) 848-4735 (toll free) 
Mr. Michael Baviello
Service Manager
Rolex Watch U.S.A. Inc.
665 Fifth Avenue
New York, NY 10022
(212) 758-7700 
Mr. Lawrence Beverley, Jr., Manager
Customer Service
Rollins, Inc.
2170 Piedmont Road, N.E.
Atlanta, GA 30324
(404) 888-2151 
Ms. Joanne Taddeo, Manager
Customer Relations
Ross Laboratories
625 Cleveland Avenue
Columbus, OH 43215
(614) 624-7900 
Mr. Paul W. Carter, Director
Franchise Administration
Roto-Rooter Corporation
300 Ashworth Road
West Des Moines, IA 50265
(515) 223-1343 
Roundup Lawn and Garden see Greensweep 

Ms. Wynelle Sanders, Marketing Secretary Royal 
Oak Enterprises, Inc.
900 Ashwood Parkway, Suite 800
Atlanta, GA 30338
(404) 393-1430
1 (800) 241-3955 (toll free) 
Ms. Deborah Poole
Customer Service Manager
Royal Silk
800-A 31st Street
Union City, NJ 07087
1 (800) 962-6262 (toll free) 
Mr. Johann Furlan, Director
Passenger Services-Customer Relations
Royal Viking Line
95 Merrick Way
Coral Gables, FL 33134
1 (800) 422-8000 
Ms. Ruth A. Chambers
Supervisor, Consumer Services
Rubbermaid, Inc.
1147 Akron Road
Wooster, OH 44691-0800
(216) 264-6464 
Rustler Jeans see Wrangler 
Ms. Denise Kaiser
Group Manager, Customer Service
Ryder Truck Rental
P.O. Box 020816
Miami, FL 33102-0816
1 (800) 327-7777 (toll free) 
Administrative Assistant to the Vice President 
of Marketing The Ryland Group, Inc.
11000 Broken Land Parkway
Columbia, MD 21044
(410) 715-7000 
7 Eleven Food Stores see The Southland 
Corporation 
SFS Corporation
Customer Information Center
1 (800) 421-5013 (toll free) 
Mr. Brian Dowling
Public Affairs Department Manager
Safeway Inc.
Oakland, CA 94660
(510) 891-3267 
Ms. Donna Lane Swaap
Department Manager of Corporate Customer Service 
Saks & Companies NY
12 East 49th Street
New York, NY 10022
(212) 940-5027
1 (800) 239-3089 (toll free) 
Sandoz Company
Sandoz Pharmaceuticals Corporation
59 Route 10
East Hanover, NJ 07936
(201) 503-7500 
Sanyo Electric Inc. see SFS Corporation 

Sara Lee Corporation
Three First National Plaza
70 West Madison Street
Chicago, IL 60602-4260
(312) 726-2600 
Ms. Watson Brooks
Manager, Consumer Relations
Schering-Plough HealthCare Products, Inc. 3030 
Jackson Avenue
Memphis, TN 38151-0001
(901) 320-2998 
Scholl see Schering-Plough HealthCare Products, 
Inc. 
Consumer Relations Department
Schwinn Bicycle Company
217 North Jefferson Street
Chicago, IL 60661-1111
1 (800) 633-0231 (toll free) 
Ms. Penny Sass, Manager
Consumer Relations
Scott Paper Company
Scott Plaza Two
Philadelphia, PA 19113
(215) 522-6760
1 (800) 835-7268 (toll free) 
Scudder Investor Information
Scudder Investor Services Inc.
160 Federal Street
Boston, MA 02110
1 (800) 225-2470 (toll free) 
Mr. Jerri Stuckey
Ms. Alice Bauer
Consumer Relations
Joseph E. Seagram & Sons, Inc.
800 3rd Avenue
New York, NY 10022
(212) 572-7335 
Customer Service Representative
Sealy Mattress Manufacturing Company
1228 Euclid Avenue, 10th Floor
Cleveland, OH 44115
(216) 522-1310
(216) 522-1366 (TDD) 
Mr. Ken Waldhof
Customer Affairs Director
Seamans Furniture Company, Inc.
300 Crossways Park Dr.
Woodbury, NY 11797
(516) 682-1563
1 (800) 445-2503 (toll free) 
Customer Service
G.D. Searle and Company Pharmaceuticals P.O. Box 
5110
Chicago, IL 60680
1 (800) 323-1603 (toll free) 
Mr. Jerry Hauber
National Customer Relations Manager
Sears Merchandise Group
3333 Beverly Road - 731CR
Hoffman Estates, IL 60179
(708) 286-5188 
Coserv
Seiko Corporation of America
27 McKee Drive
Mahwah, NJ 07430
(201) 529-3311 
President
Select Restaurants, Inc.
30050 Chagrin Boulevard
Cleveland, OH 44124
(216) 464-6606 
Customer Service
Serta, Inc.
2800 River Road
Des Plaines, IL 60018
(708) 699-9300
1 (800) 426-0371 (toll free) 
Seventeen Magazine see K-III 
Seven-Up see Dr Pepper/Seven-Up Companies, Inc. 

Mr. Vernon Brisson, General Manager
Customer Relations
Sharp Electronics Corporation
Sharp Plaza
P.O. Box 650
Mahwah, NJ 07430-2135
(201) 529-8200
1 (800) 526-0264 (toll free) 
Customer Relations
The Sharper Image
650 Davis Street
San Francisco, CA 94111
1 (800) 344-5555 (toll free) 
Mr. L.G. Adams, Manager
Credit Card Marketing Programs
Shell Oil Company
Box 4650
Houston, TX 77252
1 (800) 248-4257
a 
Product Information Department
Sherwin-Williams Company, Paint Stores Group 101 
Prospect Avenue, N.W.
Cleveland, OH 44115-1075
(216) 566-2151 
Shoppers Department
Shoney's Inc.
1727 Elm Hill Pike
Nashville, TN 37210
(615) 391-5201 
Ms. Diane Weed
Assistant to the President
ShowBiz Pizza Time, Inc.
4441 W. Airport Freeway
Irving, TX 75062
(214) 258-8507 
Showtime Networks Inc. see Viacom International 
Inc. 
Ms. Elaine Deaver, Vice President
Consumer/Marketing Services
Simmons Company
One Concourse Parkway
Suite 600
Atlanta, GA 30328
(404) 512-7700 
Consumer Affairs Department
Sewing Products Division
Singer Sewing Company
P.O. Box 1909
Edison, NJ 08818-1909
(908) 287-0707
1 (800) 877-7762 
Mr. Robert A. Zappelli
Vice President, Operations Support
Sizzler International, Inc.
12655 West Jefferson Boulevard
Los Angeles, CA 90066
(310) 827-2300 
Skaggs Company see American Stores Company 

Skoal Moist Smokeless Tobacco see UST 

Consumer Services Department
SlimúFast Foods Company
919 Third Avenue
New York, NY 10022-3898
1 (800) 862-4500 (toll free) 
Law and Compliance Department
Smith Barney, Harris Upham & Co., 
Inc.
333 West 34th Street
New York, NY 10001
(212) 356-3999 
Consumer/Public Affairs Department
SmithKline Beecham Consumer Brands
P.O. Box 1467
Pittsburgh, PA 15230-1467
(412) 928-1000
1 (800) 245-1040 (toll free) 
Ms. Vickie Limbach
Manager of Communications
J.M. Smucker Company
Strawberry Lane
Orrville, OH 44667-0280
(216) 682-3000 
Snapper Power Equipment
McDonough, GA 30253 
Soap Opera Digest
Soap Opera Weekly see K-III 
Solar Nutritionals see Thompson Medical Company 

Mr. Paul Sonnabend, President
Sonesta International Hotels Corporation 200 
Clarendon Street
Boston, MA 02116
(617) 421-5432 
Mr. Charles Gill
Manager, National Customer Relations
Sony Corporation of America
Sony Service Company
One Sony Drive
Park Ridge, NJ 07656
1 (800) 282-2848 
South Central Bell see BellSouth 
Telecommunications 
Southern Bell Corporation see BellSouth 
Telecommunications Ms. Janey Camacho-King
Manager, Customer Relations
The Southland Corporation
P.O. Box 711
Dallas, TX 75221-0711
(214) 841-6585
1 (800) 255-0711 (toll free) 
Mr. Jim Ruppel, Director
Customer Relations
Southwest Airlines
Love Field
P.O. Box 36611
Dallas, TX 75235-1611
(214) 904-4223
1 (800) 533-1305 (toll free TDD-reservations) 

Executive Director
Corporate Communications
Southwestern Bell Corporation
1401 Eye Street
Washington, D.C. 20006
(202) 293-8553 
Ms. Shirley Brisbois
Manager, Consumer Relations
Spalding & Evenflo, Inc.
425 Meadow Street
P.O. Box 901
Chicopee, MA 01021-0901
(413) 536-1200
1 (800) 225-6601 (toll free) 
Mr. Paul Weiske
Customer Service Manager
Speed Queen Company
P.O. Box 990
Ripon, WI 54971-0990
(414) 748-3121
(414) 748-4053 (TDD) 
Supervisor
Customer Service Department
Spencer Gifts
6826 Black Horse Pike
Pleasantville, NJ 08232
(609) 645-3300 
Ms. Judith P. Luken
Director of Customer Satisfaction
Spiegel, Inc.
P.O. Box 927
Oak Brook, IL 60522-0927
(708) 986-8800 
Springs Industries Inc.
Springmaid/Performance 
787 7th Avenue
New York, NY 10019
(212) 903-2100 
Squibb see Bristol-Myers Squibb Pharmaceutical 
Group 
Mr. Jack Gauthier, Marketing Manager
Stanley Hardware
Division Stanley Works
480 Myrtle Street
New Britain, CT 06050
(203) 225-5111
1 (800) 622-4393 (toll free) 
Mr. Jim Stahly
Public Relations Director
State Farm Mutual Automobile Insurance Company 
One State Farm Plaza
Bloomington, IL 61710
(309) 766-2714 
Consumer Affairs
Sterling Health
Division of Sterling Winthrop Inc.
90 Park Avenue
New York, NY 10016-1389
1 (800) 331-4536 (toll free-Sterling Health, 
Glenbrook, Winthrop Consumer Products
a 
J.P. Stevens see WestPoint Pepperell 
Consumer Relations
Stokley USA, Inc.
1055 Corporate Center Drive
P.O. Box 248
Oconomowoc, WI 53066-0248
(414) 569-1800
1 (800) 872-1110 (toll free) 
Ms. Christine Filardo
Director, Consumer Affairs
Stop & Shop Supermarket Company 
Inc.
P.O. Box 1942
Boston, MA 02103
(617) 770-8895 
Ms. Frances D. Karpowicz, Manager
Consumer Information Center
Stouffer Foods Corporation
5750 Harper Road
Solon, OH 44139-1880
(216) 248-3600 
Mr. Matthew Cook
Director, Customer Relations
Strawbridge & Clothier
801 Market Street
Philadelphia, PA 19107
(215) 629-6722 
Ms. Kathy Hatfield
Customer Service Specialist
The Stroh Brewery Company
100 River Place
Detroit, MI 48207-4291
(313) 446-2000 
Consumer Affairs
Sunbeam/Oster Household Products
P.O. Box 247
Laurel, MS 39441-0247
(written inquiries only) 
Ms. Donna Samelson
Manager Consumer Relations
Sun-Diamond Growers of California
P.O. Box 1727
Stockton, CA 95201
(209) 467-6000 
Subscriber Service
Sunset Magazine
P.O. Box 56656
Boulder, CO 80322
1 (800) 777-0117 (toll free) 
Ms. Noreen MacConchie
Manager, Customer Relations
Supermarket General Corporation
301 Blair Road
Woodbridge, NJ 07095
(908) 499-3500 
Mr. Doug Williams, Customer Service
Swatch Watch USA
1817 William Penn Way
Lancaster, PA 17604 
(717) 394-5288 
The Swiss Colony
Customer Service
1112 Seventh Avenue
Monroe, WI 53566
(60~) 324-4000 
Sylvania Television see Philips Consumer 
Electronics 
Ms. Nancy Sperling, Supervisor
Consumer Affairs
3M
3M Center, Building 225-5N-04
St. Paul, MN 55144-1000
(612) 733-1871 
TJX Companies (T.J. Maxx)
770 Cochituate Road
Framingham, MA 01701
(508) 390-1000
1 (800) 926-6299 (toll free) 
National Consumer Assistance Center
TRW Information Services
P.O. Box 949
Allen, TX 75002-0949
(214) 235-1200 
TV Guide see News America Publishing, Inc. 

Customer Service
Talbots
175 Beal Street
Hingham, MA 02043
1 (800) 992-9010 (toll free)
1 (800) 624-9179 (toll free TDD) 
Ms. Cindy Nothe
Manager, Consumer Services
TAMBRANDS, Inc.
P.O. Box 271
Palmer, MA 01069
(413) 289-3450
1 (800) 523-0014 (toll free) 
Ms. Lucille Frey, Director
Customer Relations
Tandy Corporation/Radio Shack
1400 One Tandy Center
Fort Worth, TX 76102
(817) 390-3218 
Tappan Appliance Company, Inc. see The 
Frigidaire Co. 
Consumer Relations and Quality Assurance Target 
Stores
33 South 6th Street
P.O. Box 1392
Minneapolis, MN 55440-1392
(612) 370-6056 
Technics see Matsushita Services Company 

Mr. Richard C. Keller
Director, Consumer Affairs
Teledyne Water Pik
1730 East Prospect Road
Fort Collins, CO 80553-0001
(303) 484-1352
1 (800) 525-2774 (toll free) 
Ms. Cathy Laffin, Director
Customer Service
Teleflora
12233 West Olympic, Suite 140
Los Angeles, CA 90064-0780
(310) 826-5253
1 (800) 421-2815 (toll free) 
Public Affairs
Tenneco, Inc.
P.O. Box 2511
Houston, TX 77001-2511
(713) 757-2131 
Consumer Affairs Department
Tetley Inc.
100 Commerce Drive
P.O. Box 856
Shelton, CT 06484-0856
(203) 929-9342
1 (800) 732-3027 
Mr. W.D. Kistler
Manager, Customer Relations
Texaco Refining and Marketing
P.O. Box 2000
Bellaire, TX 77401-2000
(713) 432-2235 
Mr. Tom Shields, Consumer Products
Texas Instruments Incorporated
P.O. Box 53
Lubbock, TX 79408-0053
(806) 741-3303
1 (800) 842-2737 (toll free) 
Customer Service Representative
Thom McAn Shoe Co.
67 Millbrook Street
Worcester, MA 01606-2804
(508) 791-3811 
Thompson & Formby, Inc.
825 Crossover Lane, Suite 240
Memphis, TN 38117
1 (800) FORMBYS (toll free) 
Consumer Services Department
Thompson Medical Company, Inc.
222 Lakeview Avenue
West Palm Beach, FL 33401-6112
(407) 820-9900
1 (800) 352-8466 (toll free) 
Ms. Janice Meikle, Vice President
Professional & Public Affairs
Thrift Drug, Inc.
615 Alpha Drive
Pittsburgh, PA 15238
(412) 963-6600
1 (800) 284-8212 (toll free) 
Customer Service
Time Inc.
1 North Dale Mabry
Tampa, FL 33609
(813) 878-6100
1 (800) 541-1000 (toll free) 
Time Warner Inc.
75 Rockefeller Plaza
New York, NY 10019
(212) 484-8000 
Ms. Letha Watkins
Consumer Correspondent
Timex Corporation
P.O. Box 2740
Little Rock, AR 72203-2740
(501) 372-1111
1 (800) 367-9282 (toll free) 
Ms. Barb Pendergast, Mr. Paul Hayles, Mr. Mike 
Benning, Mr. Dave Barsantee
Golf Division
National Consumer Relations
Titleist
333 Bridge Street
Fairhaven, MA 02719
1 (800) 225-8500 (toll free) 
Ms. Bonnie Fisher
Supervisor, Consumer Affairs
Tonka Products
P.O. Box 200
Pawtucket, RI 02861-0200
1 (800) 248-6652 (toll free) 
Ms. Mary Elliott, Director
Communications and Public Affairs
The Toro Company
8111 Lyndale Avenue South
Minneapolis, MN 55420
(612) 887-8900 
Mr. John Newman
Vice President of Service
Mr. Dave Byrnes
Administrative Manager of Service
Toshiba America Consumer Products, Inc. Consumer 
Products Business Sector
1420 Toshiba Drive
Lebanon, TN 37087
(615) 449-2360 
Ms. Helen Baur
Consumer Affairs Manager
Totes, Incorporated
10078 East Kemper Road
Loveland, OH 45140
(513) 583-2300
1 (800) 282-2025 
Director, Consumer Complaints
Tourneau, Inc.
488 Madison Avenue
New York, NY 10022
(212) 758-3265
1 (800) 223-1288 (toll free outside NY) 

Corporate Spokesperson
Toys "R" Us
461 From Road
Paramus, NJ 07652
(201) 599-7897 
Mr. Bob Thomas, Manager
Control Center
Trak Auto
3300 75th Avenue
Landover, MD 20785
(301) 731-1200 
Trane/CAC, Inc. 
(903) 581-3200 (Residential)
(608) 787-2000 (Commercial) 
Trans Union Corporation
Regional Consumer Relations Centers
Fullerton, CA
1561 East Orangethorpe
Fullerton, CA 92631 
Wichita, KS
208 South Market Street
Wichita, KS 67202 
Springfield, PA
760 West Sproul Road
Springfield, PA 19064 
National Disclosure Center
25249 Country Club Boulevard
North Olmstead, OH 44070 
Ms. Joyce M. Coleman
Staff Vice President-Customer Relations Trans 
World Airlines, Inc.
110 South Bedford Road
Mt. Kisco, NY 10549
(914) 242-3000
1 (800) 421-8480 (toll free TDD--reservations) 

Office Of Consumer Information
The Travelers Companies
One Tower Square
Hartford, CT 06183-9079
1 (800) 243-0191 (toll free) 
TruGreen Limited Partnership
855 Ridge Lake Boulevard
Memphis, TN 38120
(901) 681-1800 
True Value Hardware Stores see Cotter & 
Company 
Customer Services Department
Tupperware
P.O. Box 2353
Orlando, FL 32802
(407) 847-3111
1 (800) 858-7221 (toll free) 
Ms. Terri Tingle
Vice President of Public Affairs
Turner Entertainment Networks
One CNN Center
P.O. Box 105366
Atlanta, GA 30348-5366
(404) 827-1632 
Ms. Patricia Arv¡dson
Consumer Correspondence 
Representative
Turtle Wax, Inc.
5655 West 73rd Street
Chicago, IL 60638-6211
(708) 563-3600
1 (800) 323-9883 (toll free) 
Ms. Judy Rowley
Director, Customer Service
Tyco Toys
P.O. Box 490
Portland, OR 97207
(503) 644-1181
1 (800) 367-8926 
Ms. Willie D. Barber
Manager, Consumer Relations
Tyson Foods
P.O. Box 2020
Springdale, AR 72765-2020
(501) 290-4714
1 (800) 233-6332 (toll free) 
Ms. Elaine De Shong, Vice President
Marketing Customer Service
U-Haul International
2727 North Central Avenue
Phoenix, AZ 85004-1120
1 (800) 528-0463 
Mr. Alan Kaiser, Director
Corporate Communications
UST
100 West Putnam Avenue
Greenwich, CT 06830
(203) 661-1100 
Union Fidelity Life Insurance Company see Aon 
Corporation 
Mr. Stephen A. Colton
Manager, Consumer Affairs
Uniroyal Goodrich Tire Company
600 South Main Street
Akron, OH 44397-0001
(216) 374-3796
1 (800) 521~9796 (toll free) 
UNISYS Corporation
P.O. Box 500
Blue Bell, PA 19424-0001
(215) 986-4011 
Mr. Paul Tinebra
Director of Customer Relations
United Airlines
P.O. Box 66100
Chicago, IL 60666
(312) 952-6168
1 (800) 323-0170 (toll free TDD--reservations) 

Mr. Dick Porter
National Consumer Relations Manager
United Parcel Service of America, Incorporated 
400 Perimeter Center
Terraces North
Atlanta, GA 30346
(404) 913-6000 
United States Fidelity & Guarantee Company 
100 Light Street
Baltimore, MD 21203-1138
(301) 547-3000 
Bette Malone _ Relocation Service
United Van Lines, Inc.
One United Drive
Fenton, MO 63026
1 (800) 325-3870 (toll free) 
Mr. Greg Vasquez
Supervisor, Customer Service
Unocal Corporation
17700 Castleton Street, Suite 500
City of Industry, CA 91748
(818) 854-7063
1 (800) 527-5476 (toll free) 
The Upjohn Company
Consumer Products Division (Over-the-Counter) 
Patient Information (Prescriptions)
7000 Portage Road
Kalamazoo, MI 49001
1 (800) 253-8600 (toll free) 
Mrs. Deborah Thompson
Director, Consumer Affairs
USAir
P.O. Box 1501
Winston-Salem, NC 27102-1501
(919) 661-0061
(703) 892-7020 
Consumer Services Representative
U.S. Shoe Corporation
One Eastwood Drive
Cincinnati, OH 45227-1197
(513) 527-7000
1 (800) 284-9955 (toll free - Easy Spirit) 1 
(800) 284-9949 (toll free - Selby, Cobbie and Joyce) 
Mr. Jim Butler, Supervisor
Executive Consumer Services
U.S. Sprint
8001 Stemmons Freeway
Dallas, TX 75247
(214) 688-5707
1 (800) 347-8988 (toll free) 
U S WEST, Inc.
Orchard Falls Building
7800 E. Orchard Rd.
Englewood, CO 80111-2533
(303) 793-6500
1 (800) USW-HELP (toll free)
1 (800) 955-5833 (toll free TDD) 
Consumer Relations Department
Valvoline Oil Company
3499 Dabney Drive
P.O. Box 14000
Lexington, KY 40512
(606) 264-7777 
Van Heusen Company
1001 Frontier Road
Bridgewater, NJ 08807
(908) 685-0050
1 (800) 777-1726 
Ms. Carole Stewart, Advertising Director Vanity 
Fair
640 Fifth Avenue
New York, NY 10019
(212) 582-6767
1 (800) 832-8662 (toll free) 
Mr. George J. Kahl
Vice President Marketing
Van Munching and Co., Inc.
1270 Avenue of the Americas, 10th Floor New 
York, NY 10020
(212) 332-8500 
Ms. Hilary E. Condit
Vice President, Corporate Relations
Viacom International Inc.
1515 Broadway, 28th Floor
New York, NY 10036
(212) 258-6346 
Mr. Peter Doane
Vice President/Treasurer
Vicorp Restaurants Inc.
400 West 48th Avenue
Denver, CO 80216
(303) 296-2121 
Customer Relations
Visa USA, Inc.
P.O. Box 8999
San Francisco, CA 94128-8999
(415) 570-2900
Cardholder should always call issuing bank 
first. 
Consumer Affairs
Vons Companies Inc.
P.O. Box 3338
Los Angeles, CA 90051
(818) 821-7000 
Customer Service Representative
Wagner Spray Tech Corporation
1770 Fernbrook Lane
Plymouth, MN 55447
(612) 553-7000
1 (800) 328-8251 (toll free) 
Susan Powers
Manager Customer Relations
Walgreen Co.
200 Wilmot Road
Mail Stop 440
Deerfield, IL 60015
(708) 940-2927
1 (800) 289-2273 (toll free) 
Customer Relations
Wal-Mart Stores, Inc.
702 S.W. Eighth Street
Bentonville, AR 72716-0117
(501) 273-4000 
Ms. Rebecca Pierce
Consumer Affairs Manager
Wamsutta Pacific
1285 Avenue of the Americas
34th Floor
New York, NY 10019
(212) 903-2000
1 (800) 344-2142 (toll free) 
Wang Express
Wang Laboratories Inc.
1 Industrial Ave.
Lowell, MA 01851
(508) 656-8000 
Mr. Daniel Pruolx
Manufacturing Vice President
Warnaco Men's Apparel
10 Water Street
Waterville, ME 04901
(207) 873-4241 
Mr. Mitch Rosalsky, Director
Consumer Affairs Division
Warner-Lambert Company
201 Tabor Road
Morris Plains, NJ 07950
(201) 540-2459
1 (800) 223-0182 (toll free)
1 (800) 524-2624 (toll free--Parke Davis 
Products/over-the-counter) 1 (800) 742-8377 (toll
free--Schick Razor)
1 (800) 562-0266 (toll free--EPT)
1 (800) 223-0182 (toll free--Warner-Lambert 
products) 1 (800) 524-2854 (toll free--Trident)
1 (800) 343-7805 (toll free TDD) 
Customer Service
Weider Health and Fitness
21100 Erwin St.
Woodland Hills, CA 91367
(818) 884-6800 
Welch's see Dr Pepper/Seven-Up companies, Inc. 

Ms. Karen Wegmann
Executive Vice President
Corporate Community Development Group
Wells Fargo & Company
420 Montgomery Street
MAC 0101-121
San Francisco, CA 94163
(415) 396-3832
(916) 322-1700 (TDD) 
Ms. Susan Kosling
Consumer Relations Manager
Wendy's International, Inc.
P.O Box 256
Dublin, OH 43017-0256
(614) 764-6800 
Ms. Joanne Turchany
Manager of Consumer Information
West Bend Company
400 Washington Street
West Bend, WI 53095
(414) 334-2311 
Ms. Karen Walters
Senior Operations Manager 
Western Union Financial Services, 
Inc.
13022 Hollenberg Drive
Bridgeton, MO 63044
(314) 291-8000
a 
Ms. Jackie McWhorter
Consumer Affairs Coordinator
WestPoint Pepperell
P.O. Box 609
West Point, GA 31833-0609
1 (800) 533-8229 (toll free) 
Mr. Don Skinner, Director
Customer Relations Department
Whirlpool Corporation
2303 Pipestone Rd.
Benton Harbor, MI 49022-2427
(616) 926-5000
1 (800) 253-1301 (toll free) 
White Westinghouse Appliances see The Frigidaire 
Co. 
Customer Service
Williams-Sonoma
100 North Point Street
San Francisco, CA 94133
(415) 421-7900 
Mr. C.H. McKellar
Executive Vice President
Winn Dixie Stores Inc.
Box B
Jacksonville, FL 32203
(904) 783-5000 
Mr. Steven R. Evenson
Service Operations Manager
Winnebago Industries
P.O. Box 152
Forest City, IA 50436-0152
(515) 582-6939 
Winthrop Consumer Products see Sterling Health 

Corporate Communications
Wisconsin Bell
722 North Broadway, 13th Floor
Milwaukee, WI 53202-4396
(414) 678-0681
1 (800) 237-8576 (toll free)
1 (800) 242-9393 (toll free TDD in WI) 

Wonder Bread see Continental Baking Company 

Customer Service
F.W. Woolworth Company
233 Broadway
New York, NY 10279-0001
(212) 553-2000 
Customer Service
World Book Educational Products
101 Northwest Point Boulevard
Elk Grove Village, IL 60007-1192
1 (800) 621-8202 (toll free) 
Ms. Wanda Fitch
Consumer Relations
Wrangler
P.O. Box 21488
Greensboro, NC 27420
(919) 373-3564, 5664 
Ms. Barbara Zibell
Consumer Affairs Administrator
Wm. Wrigley Jr. Company
410 North Michigan Avenue
Chicago, IL 60611
(312) 644-2121 
Customer Relations
Xerox Corporation
100 Clinton Avenue South
Rochester, NY 14644
(716) 423-5480 
Ms. Lindsey Foster, Manager
Customer Relations
Yamaha Motor Corporatlon
6555 Katella Avenue
Cypress, CA 90630-5101
(714) 761-7439 
Mrs. Lori L. Wren
Manager, Consumer Relations
The Yardley Limited Company
P.O. Box 372
Memphis, TN 38101-0372
(901) 320-2166 
Ms. Laura Moore, Manager
Corporate Communications
Zale Corporation
901 West Walnut Hill Lane
Irving, TX 75038-1003
(214) 580-5104 
Mr. Larry Liddle
Director of Customer Assistance
Zenith Data Systems
2150 East Lake Cook Road
Buffalo Grove, IL 60089
(708) 808-4356 
Vice President, Consumer Affairs
Zenith Electronics Corporation
1000 Milwaukee Avenue
Glenview, IL 60025-2493
(708) 391-8100 (voice only)
1 (800) 488-8129 (toll free TDD only) 

National Consumer Organizations 
These organizations define their missions as 
consumer assistance, protection and/or advocacy. The
descriptions below are based on information they 
provided. The services they provide vary. Those
that assist individuals with marketplace 
problems are specified clearly. Otherwise, these
organizations do not assist consumers with 
individual complaints, although many are interested in
hearing from consumers about problems, issues, 
trends, etc., in connection with their advocacy and
consumer education activities. Most, though not 
all, develop and distribute consumer education and
information materials; several are professional 
associations primarily or exclusively concerned with
improving consumer protection or customer 
service; and many are engaged in advocacy of
consumer interests before government, the courts 
and the news media. Where information or
education materials are offered, there might be 
a charge; contact the organization to find out. 
Alliance Against Fraud in Telemarketing (AAFT) 
c/o National Consumers League
815 15th Street, N.W., Suite 928-N
Washington, DC 20005
(202) 639-8140
(202) 347-0646 (fax) 
The alliance, coordinated by the National 
Consumers League, is an international coalition of public
interest groups, trade associations, labor 
unions, businesses, law enforcement agencies, consumer
reporters and consumer protection agencies. AAFT 
members promote cooperative educational
efforts to alert potential victims to the threat 
of telemarketing fraud and steps consumers can take to
protect themselves. 
American Association of Retired Persons (AARP) 
Consumer Affairs Section
601 E Street, N.W.
Washington, DC 20049
(202) 434-6030
(202) 434-6466 (fax)
AARP's Consumer Affairs Section advocates on 
behalf of mid-life and older consumers, develops
and distributes consumer information, and 
educates the private sector about the specific needs of
older consumers. Programs and materials on 
housing, insurance, funeral practices, eligibility for
public benefits, financial security and consumer 
protection issues are developed, with special focus
on the needs and problems of older consumers. 

American Council on Consumer Interests (ACCI) 
240 Stanley Hall
University of Missouri - Columbia
Columbia, MO 65211
(314) 882-3817
(314) 884-4807 (fax) 
Contact: Anita B. Metzen, Executive Director 

Serving the professional needs of consumer 
educators, researchers and policymakers, ACCI
publications and educational programs foster the 
production, synthesis and dissemination of
information in the consumer interest. 

American Council on Science and Health (ACSH) 
1995 Broadway, 2nd Floor
New York, NY 10023-5860
(212) 362-7044
(212) 362-4919 (fax) 
A non-profit public education group, ACSH's goal 
is to provide upto -date, sound information on
the relationship between health and chemicals, 
foods, lifestyles and the environment. Booklets and
special reports on a variety of topics are 
available, as is a quarterly magazine. 
Bankcard Holders of America (BHA)
Suite 120
560 Herndon Parkway
Herndon, VA 22070
(703) 481-1110 
(703) 481-6037 (fax) 
A non-profit organization, BHA assists consumers 
in saving money on credit, getting out of debt and
resolving credit problems. It offers lists of 
low-rate and secured credit cards, more than 20
guidebooks and educational brochures on credit 
topics, and a newsletter. 
Call for Action
3400 Idaho Avenue, N.W.
Suite 101
Washington, DC 20016
(202) 537-0585
(202) 244-4881 (fax) 
Call for Action does assist consumers with 
marketplace problems. An international non-profit
hotline, Call for Action is affiliated with 
radio and television stations and helps consumers and small
businesses through mediation of marketplace 
disputes. A list of the affiliated radio and television
stations is available by contacting the hotline. 

Center for Auto Safety (CAS)
2001 S Street, N.W., Suite 410
Washington, DC 20009
(202) 328-7700 
CAS does assist consumers with auto-related 
problems. CAS advocates on behalf of consumers in
auto safety and quality, fuel efficiency, 
emissions and related issues. For advice on specific problems,
CAS requests that consumers write, including a 
brief statement of the problem or question; year,
make and model of the vehicle; and a stamped 
self-addressed envelope. 
Center for Science in the Public Interest (CSPI) 
1875 Connecticut Avenue, N.W., Suite 300
Washington, DC 20009
(202) 332-9110
(202) 265-4954 (fax) 
A non-profit, membership organization, CSPI 
conducts research, education and advocacy on
nutrition, health, food safety and related 
issues and publishes the monthly Nutrition Action
Healthletter, as well as other consumer 
information materials. Citizen Action
1120 19th Street, N.W.
Suite 630
Washington, DC 20036
(202) 775-1580
(202) 296-4054 (fax) 
Citizen Action works on behalf of its 3 million 
members and 32 state organizations on health care
reform, environment and energy issues. 

COCO (Congress of Consumer Organizations) P.O. 
Box 158
Newton Center, MA 02150
(617) 552-8184 
COCO publishes a monthly newsletter, the COCO 
INTERCOM, on a broad range of consumer
issues. 
Community Nutrition Institute (CNI)
2001 S Street, N.W., Suite 530
Washington, DC 20009
(202) 462-4700
(202) 462-5241 (fax) 
An advocate for programs and services to enable 
consumers to enjoy a diet that is adequate, safe
and healthy, CNI also works to increase citizen 
participation in the state and Federal policy and
administrative processes to achieve these goals. 
CNI publishes Nutrition Week, a newsletter
covering nutrition and food safety issues. 

Congress Watch
215 Pennsylvania Avenue, S.E.
Washington, DC 20003
(202) 546-4996
(202) 547-7392 (fax) 
An arm of Public Citizen, Congress Watch works 
for consumer-related legislation, regulation and
policies in such areas as trade and banking, 
health and safety, and campaign financing, and has
publications available on the issues with which 
it deals. 
Consumer Action (CA)
116 New Montgomery, Suite 233
San Francisco, CA 94105
(415) 777-9635 (consumer complaint hotline, 10 
a.m. -3 p.m., PST) (415) 777-5267 (fax) 
Consumer Action does assist consumers with 
marketplace problems. An education and advocacy
organization specializing in banking and 
telecommunications issues, Consumer Action offers a
consumer complaint hotline, free information on 
its surveys of banks and long-distance telephone
companies, and consumer education materials in 
as many as eight languages. 
Consumer Alert
2700 South Quincy Street
Suite 210
Arlington, VA 22206
(703) 845-8802
(703) 845-8920 (fax) 
Consumer Alert is a non-profit, membership 
organization whose mission is to inform the public about
the consumer benefits of competitive enterprise, 
advancing competition as the best regulator of
business. A bimonthly newsletter and other 
materials are available. 
Consumer Federation of America (CFA)
1424 16th Street, N.W., Suite 604
Washington, DC 20036
(202) 387-6121
(202) 265-7989 (fax) 
Made up of more than 240 organizations 
representing a membership exceeding 50 million
consumers, CFA is a consumer advocacy and 
education organization. Issues on which it currently
represents consumer interests before Congress 
and Federal regulatory agencies include telephone
service, insurance and financial services, 
product safety, indoor air pollution, health care, product
liability and utility rates. It develops and 
distributes studies of various consumer issues, as well as
consumer guides in book and pamphlet form. In 
addition, CFA publishes several newsletters. 
Consumers for World Trade (CWT)
2000 L Street, N.W., Suite 200
Washington, DC 20036
(202) 785-4835
(202) 416-1734 (fax) 
A non-profit organization, CWT supports trade 
expansion and liberalization to promote economic
growth and increase consumer choice and price 
competition in the marketplace. Various publications
are available. 
Consumers Union of U.S., Inc. (CU)
101 Truman Avenue
Yonkers, NY 10703-1057
(914) 378-2000
(914) 378-2900 (fax) 
A non-profit, independent organization, CU 
researches and tests consumer goods and services and
disseminates the results in its monthly 
magazine, Consumer Reports, as well as other publications and
media. 
Council of Better Business Bureaus, Inc. (CBBB) 
4200 Wilson Boulevard 
Arlington, VA 22203
(703) 276-0100 
Sponsored by national companies, the Council of 
Better Business Bureaus provides coordination
and leadership to the 166 Better Business 
Bureaus (BBBs) in the U.S. (see page XX for the listing),
offers a national advertising review program, 
dispute resolution services, an advisory service that
reports on national charities, consumer 
information services, and voluntary industry guidelines for
advertising and selling products and services. 

Families USA
1334 G Street, N.W., Suite 300
Washington, DC 20005
(202) 737-6340
(202) 347-2417 (fax) 
A national, non-profit membership organization 
committed to comprehensive reform of health and
long-term care, Families USA works to educate 
and mobilize consumers on health care issues. In
addition to its two grassroots advocacy 
networks, a.s.a.p., a network of health and long-term care
reform activists, and HealthLink USA, a 
nationwide health reform computer network for advocacy
groups, Families USA develops and distributes 
reports and other materials on health and long-term
care issues. 
Health Research Group (HRG)
2000 P Street, NW
Washington, DC 20036
(202) 833-3000 
A division of Public Citizen, HRG works for 
protection against unsafe foods, drugs, medical devices
and workplaces, and advocates for greater 
consumer control over personal health decisions. A
monthly Health Letter and other publications are 
available. 
National Association of Consumer Agency 
Administrators (NACAA) 1010 Vermont Avenue,
N.W.
Suite 514
Washington, DC 20005
(202) 347-7395
(202) 347-2563 (fax) 
An association of the administrators of local, 
state and Federal government consumer protection
agencies, NACAA provides training programs, 
public policy studies and conferences, professional
publications and other member services. 

National Association of Attorneys General (NAAG) 
Consumer Protection Committee
444 North Capitol Street, N.W.
Washington, DC 20001
(202) 434-8000
(202) 434-8008 (fax) 
Contact: Emmitt Carlton, Consumer Protection and 
Charities Counsel, (202) 434-8016 
An association of state attorneys general and 
their staffs, NAAG's Consumer Protection Committee
provides coordination and information exchange 
among the states and Federal regulatory agencies
on consumer protection issues. The committee's 
current priority subjects include auto sales and
repair; banking, housing and credit; charitable 
trusts and solicitations; consumer education; the
elderly and consumer law; telecommunications; 
and telemarketing fraud. 
National Association of State Utility Consumer 
Advocates (NASUCA) 1133 15th Street, N.W.,
Suite 575
Washington, DC 20005
(202) 727-3908
(202) 727-3911 (fax) 
A national organization of 43 utility ratepayer 
advocate offices in 38 states and the District of
Columbia, NASUCA members represent millions of 
consumers served by investor-owned gas,
telephone, electric and water companies before 
state regulatory commissions, the courts, the Federal
Energy Regulatory Commission and the Federal 
Communications Commission. 
National Coalition for Consumer Education (NCCE) 
434 Main Street, Suite 20l
Chatham, NJ 07928
(201) 635-1916
(201) 635-9526 (fax) 
The coalition brings together people and 
resources from government, business, education, consumer
organizations and the media to educate consumers 
about such important issues as financial
management, health and safety, and the 
environment. The coalition develops and provides
educational materials and resources to consumer 
educators, but does not handle requests from
individuals. 
National Consumers League (NCL)
815 15th Street, N.W., Suite 928-N
Washington, DC 20005
(202) 639-8140
(202) 737-2164 (fax) 
Founded in 1899, NCL is America's pioneer 
consumer advocacy organization. The league is a
non-profit, membership organization working for 
consumer health and safety protection and fairness
in the marketplace and workplace. Current 
principal issue areas include consumer fraud, food and
drug safety, fair labor standards, child labor, 
health care, the environment and telecommunications.
The league develops and distributes consumer 
education materials and a newsletter. 
National Foundation For Consumer Credit, Inc. 
(NFCC) 8611 2nd Avenue, Suite 100
Silver Spring, MD 20910
(301) 589-5600
1 (800) 388-2227 (toll free) 
(30l) 495-5623 (fax) 
The foundation does advise consumers on credit 
problems. A nonprofit membership organization,
the foundation's goals are to educate and 
counsel consumers on credit issues and problems and
promote the intelligent use of credit in 
individual and family financial planning. NFCC provides
leadership for a growing number, currently more 
than 800, of non-profit community Consumer
Credit Counseling Services in the U.S. and 
Canada. 
National Fraud Information Center (NFIC) c/o 
National Consumers League
815 15th Street, N.W., Suite 928-N
Washington, DC 20005
1 (800) 876-7060 (toll free-TDD available) (202) 
347-0646 (fax) 
NFIC does assist consumers with recognizing and 
filing complaints about fraud. A project of the
National Consumers League, the center's 
toll-free hotline assists consumers with information to help
them avoid becoming victims of fraud, referral 
to appropriate law enforcement agencies and
professional associations, and assistance in 
filing complaints. The center also provides professionals
involved in consumer fraud prevention and 
enforcement with telecommunications systems and data
links to improve fraud regulation, prevention 
and law enforcement. 
National Institute for Consumer Education (NICE) 
207 Rackham Building
College of Education
Eastern Michigan University
Ypsilanti, MI 48197
(313) 487-2292
(313) 487-7153 (fax) 
A consumer education resource and professional 
development center for K-12 classroom teachers,
business, government, labor and community 
educators, NICE conducts training programs, develops
teaching guides and resource lists, and manages 
a national clearinghouse of consumer education
materials, including videos, software programs, 
textbooks and curriculum guides. 
National Insurance Consumer Organization (NICO) 
P.O. Box 15492
Alexandria, VA 22309
(703) 549-8050 
A non-profit organization, NICO's mission 
includes educating the consumer on buying insurance,
monitoring the insurance industry for consumer 
fraud and abuse, and advocating insurance
consumers' rights. NICO develops and distributes 
consumer information on insurance. 
Public Citizen, Inc.
2000 P Street, N.W.
Washington, DC 20036
(202) 833-3000 
A national, non-profit membership organization 
representing consumer interests through lobbying,
litigation, research and publications, Public 
Citizen represents consumer interests in Congress, the
courts, government agencies and the media. 
Primary current areas of interest include product liability,
health care delivery, safe medical devices and 
medications, open and ethical government, and safe
and sustainable energy use. 
Public Voice for Food and Health Policy 1001 
Connecticut Avenue, N.W.
Suite 522
Washington, DC 20036
(202) 659-5930
(202) 659-3683 (fax) 
A national research, education and advocacy 
organization, Public Voice works for food and
agriculture policies and practices that improve 
the safety, health and affordability of the food supply
and protect the environment. Public Voice 
develops and distributes consumer information materials
on pesticide reduction, nutrition labeling and 
seafood safety. 
Society of Consumer Affairs Professionals in 
Business (SOCAP) 801 North Fairfax Street, Suite
404
Alexandria, VA 22314
(703) 519-3700
(703) 549-4886 (fax) 
An international professional organization, 
SOCAP provides training, conferences and publications
to encourage and maintain the integrity of 
business in transactions with consumers; to encourage and
promote effective communication and 
understanding among business, government and consumers;
and to define and advance the consumer affairs 
profession. 
U.S. Public Interest Research Group (U.S. PIRG) 
215 Pennsylvania Avenue, S.E.
Washington, DC 20003
(202) 546-9707 
The group is the national lobbying office for 
state public interest research groups,
consumer/environmental advocacy groups active in 
33 states that lobby and publish reports on
issues, including credit bureau errors; bank 
fees and services; toy, ATV and product safety; toxic
chemicals in art supplies and other consumer 
products; and recycling, over-packaging and green
consumerism. U.S. PIRG does not handle 
individual consumer complaints directly, but measures
complaint levels to gauge the need for remedial 
legislation. 
Car Manufacturers 
If you have a problem with a car purchased from 
a local dealer, first try to work it out with the
dealer. If the problem is not resolved, contact 
the manufacturer's regional or national office. Many of
these are listed in this section. 
If you still cannot resolve your problem, 
contact one of the third 
party dispute resolution programs. The list of 
these programs begins on page 67. Be sure to contact
your local or state consumer agency to see if 
your state offers state-run dispute resolution programs. 
If you suspect you have a vehicle problem that 
might fall under your state's lemon law, call your local
or state consumer agency to find out about your 
rights under the lemon law. 
Be sure to review the automobile tips beginning 
on page 9. If you have a safety problem with your
vehicle, you can report it to the Auto Safety 
Hotline at the National Highway Traffic Safety
Administration (see page 108). Also contact the 
NHTSA to obtain recall and crash test information.
(Note: no complaint handling is provided.) 

All of the "800" numbers in the following list 
are toll free within the continental United States. 
ACURA
Customer Relations Department
ACURA
1919 Torrance Boulevard
Torrance, CA 90501-2746
1 (800) 382-2238 (toll free) 
Alfa-Romeo Distributors of North America, Inc. 
Customer Service Manager
Alfa-Romeo Distributors of North America, Inc. 
8259 Exchange Drive
P.O. Box 598026
Orlando, FL 32859-8026
(407) 856-5000 
American Honda Motor Company, Inc. 
California
Customer Relations Department
American Honda Motor Company, Inc. 
Western Zone
700 Van Ness Boulevard
Torrance, CA 90509-2260
(213) 781-4565 
Utah, Arizona, Colorado, New Mexico, 
Nebraska, Kansas, Oklahoma, Nevada, 
Texas (El Paso)
Customer Relations Department
American Honda Motor Company, Inc. 
West Central Zone
1600 South Abilene Street, Suite D
Aurora, CO 80012-5815
(303) 696-3935 
Maine, Vermont, New Hampshire, New York State 
(excluding NY City, its five boroughs, Long
Island, Westchester County), Connecticut 
(excluding Fairfield County), Massachusetts, Rhode
Island Customer Relations Department
American Honda Motor Company, Inc. 
New England Zone
555 Old Country Road
Windsor Locks, CT 06096-0465
(203) 623-3310 
Tennessee, Alabama, Georgia, Florida
Customer Relations Department
American Honda Motor Company, Inc. 
Southeastern Zone
1500 Morrison Parkway
Alpharetta, GA 30201-2199
(404) 442-2045 
Minnesota, Iowa, Missouri, Wisconsin, Illinois, 
Michigan (Upper Peninsula)
Customer Relations Department
American Honda Motor Company, Inc.
North Central Zone
601 Campus Drive, Suite A-9
Arlington Heights, IL 60004-1407
(708) 870-5600 
West Virgina, Maryland, Virginia, North 
Carolina, South Carolina, District of Columbia
Customer Relations Department
American Honda Motor Company, Inc.
Mid-Atlantic Zone Office
902 Wind River Lane, Suite 200
Gaithersburg, MD 20878-1974
(301) 990-2020 
Ohio (Steubenville), West Virginia (Wheeling), 
Pennsylvania, New Jersey, Delaware, New York
(NY City, its five boroughs, Long Island, 
Westchester County, Connecticut (Fairfield County)
Customer Relations Department
American Honda Motor Company, Inc.
Northeast Zone
115 Gaither Drive
Moorestown, NJ 08057-0337
(609) 235-5533 
Michigan (except for Upper Peninsula), Indiana, 
Ohio, Kentucky Customer Relations Department
American Honda Motor Company, Inc.
Central Zone
101 South Stanfield Road
Troy, OH 45373-8010
(513) 332-6250 
Washington, Oregon, Idaho, Montana, Wyoming, 
North Dakota, South Dakota, Hawaii, Alaska
Customer Relations Department
American Honda Motor Company, Inc.
Northwest Zone
12439 N.E. Airport Way
Portland, OR 97220-0186
(503) 256-0943 
Texas (excluding El Paso), Arkansas (excluding 
Fayetville, Bentonville, Fort Smith, Jonesboro),
Oklahoma (Lawton, Ardmore), Louisiana, 
Mississippi
Customer Relations Department
American Honda Motor Company, Inc.
South Central Zone
4529 Royal Lane
Irving, TX 75063-2583
(214) 929-5481 
Corporate Office:
American Honda Motor Company, Inc.
Consumer Affairs Department 
1919 Torrance Boulevard
Torrance, CA 90501-2746
(213) 783-3260 
American Isuzu Motors, Inc. 
California
Regional Customer Relations Manager
American Isuzu Motors, Inc.
One Autry Street
Irvine, CA 92718-2785
(714) 770-2626 
Alabama, Florida, Georgia, Mississippi, North 
Carolina, South Carolina
Regional Customer Relations Manager
American Isuzu Motors, Inc.
Southeastern Region
205 Hembree Park Drive
P.O. Box 6250
Roswell, GA 30076
(404) 475-1995 
Illinois, Indiana, Iowa, Michigan, Minnesota, 
Missouri (except Kansas City Metro Area), North
Dakota, Ohio, Wisconsin Regional Customer 
Relations Manager
American Isuzu Motors, Inc.
Central Region
1830 Jarvis Avenue
Elk Grove Village, IL 60007
(708) 952-8111 
Connecticut, Maine, Massachusetts, New 
Hampshire, New Jersey (north of Toms River), New
York, Rhode Island, Vermont Regional Customer 
Relations Manager
American Isuzu Motors, Inc.
Northeast Region
156 Ludlow Avenue
P.O. Box 965
Northvale, NJ 07647-0965
(201) 784-1414 
Arizona, Arkansas, Kansas (Kansas City Metro 
Area), Louisiana, Nevada (southern), New
Mexico, Oklahoma, Texas Regional Customer 
Relations Manager
American Isuzu Motors, Inc.
Southwest Region
1150 Isuzu Parkway
Grand Prairie, TX 75050
(214) 647-2911 
Alaska, Hawaii, Idaho, Montana, Nevada 
(northern), Oregon, Utah, Washington, Wyoming,
Colorado, Nebraska, South Dakota Regional 
Customer Relations Manager
American Isuzu Motors, Inc.
Northwest Region
8727 148th Avenue, N.E.
Redmond, WA 98052
(206) 881-0203 
New Jersey (south of Toms River), Pennsylvania, 
Maryland, Delaware, Kentucky, Tennessee,
Virginia, West Virginia Regional Customer 
Relations Manager
American Isuzu Motors, Inc.
1 Isuzu Way
Glen Burnie, MD 21061
(410) 761-2121 
Headquarters:
American Isuzu Motors, Inc.
Customer Relations Department
13181 Crossroads Parkway North
P.O. Box 2480
City of Industry, CA 91746-0480
(310) 699-0500
1 (800) 255-6727 (toll free) 
American Motors Corporation see Jeep/Eagle 
Division of Chrysler Motors Corporation 
American Suzuki Motor Corporation 
American Suzuki Motor Corporation
3251 E. Imperial Highway
Brea, CA 92621-6722
Attn: Customer Relations Department 
Automobiles
1 (800) 934-0934 (toll free)
Motorcycles
(714) 996-7040, ext. 380 
Audi of America, Inc. 
Customer Relations - 3E03
Audi of America, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
General assistance and
customer relations
1 (800) 822-2834 (toll free) 
Replacement and repurchase assistance
1 (800) 955-5100 (toll free) 
BMW of North America, Inc. 
Corporate Office:
National Customer Relations Manager
BMW of North America, Inc.
P.O. Box 1227
Westwood, NJ 07675-1227
1 (800) 831-1117 (toll free) 
Chrysler Motors Corporation 
Phoenix Zone Office
Customer Relations Manager
Chrysler Corporation
11811 N. Tatum Boulevard, Suite 4025
Phoenix, AZ 85028-1627
(602) 953-6899 
Los Angeles Zone Office
Customer Relations Manager
Chrysler Corporation
P.O. Box 14112
Orange, CA 92613-1512
(714) 565-5200 
San Francisco Zone Office
Customer Relations Manager
Chrysler Corporation
P.O. Box 5009
Pleasanton, CA 94566-0509
(510) 463-1770 
Denver Zone Office
Customer Relations Manager
Chrysler Corporation
12225 East 39th Avenue
Denver, CO 80239
(303) 373-8888 
Orlando Zone Office
Customer Relations Manager
Chrysler Corporation
8000 South Orange Blossom Trail
Orlando, FL 32809
(407) 352-7402 
Atlanta Zone Office
Customer Relations Manager
Chrysler Corporation
3350 Cumberland Circle, Ste. 800
Atlanta, GA 30339
(404) 644-6800 
Chicago Zone Office
Customer Relations Manager
Chrysler Corporation
650 Warrenville Road, Suite 502
Lisle, IL 60532
(708) 515-2450 
Kansas City Zone Office
Customer Relations Manager
Chrysler Corporation
P.O. Box 25668
Overland Park, KS 66225-5668
(913) 469-3090 
New Orleans Zone Office
Customer Relations Manager
Chrysler Corporation
P.O. Box 157
Metairie, LA 70004
(504) 830-3400 
Washington, D.C. Zone Office
Customer Relations Manager
Chrysler Corporation
P.O. Box 1900
Bowie, MD 20716
(301) 464-4040 
Boston Zone Office
Customer Relations Manager
Chrysler Corporation
550 Forbes Boulevard
Mansfield, MA 02048-2038
(508) 261-2299 
Detroit Zone Office
Customer Relations Manager
Chrysler Corporation
P.O. Box 3000
Troy, MI 48007-3000
(313) 952-1300 
Minneapolis Zone Office
Customer Relations Manager
Chrysler Corporation
P.O. Box 1231
Minneapolis, MN 55440
(612) 553-2546 
St. Louis Zone Office
Customer Relations Manager
Chrysler Corporation
P.O. Box 278
Hazelwood, MO 63042
(314) 895-0731 
Syracuse Zone Office
Customer Relations Manager
Chrysler Corporation
P.O. Box 603
Dewitt, NY 13214-0603
(315) 445-6941 
New York Zone Office
Customer Relations Manager
Chrysler Corporation
500 Route 303
Tappan, NY 10983-1592
(914) 359-0110 
Charlotte Zone Office
Customer Relations Manager
Chrysler Corporation
4944 Parkway Plaza Boulevard
Suite 470
Charlotte, NC 28217
(704) 357-7065 
Cincinnati Zone Office
Customer Relations Manager
Chrysler Corporation
P.O. Box 41902
Cincinnati, OH 45241
(513) 530-1500 
Portland Zone Office
Customer Relations Manager
Chrysler Corporation
P.O. Box 744
Beaverton, OR 97075
(503) 526-5555 
Philadelphia Zone Office
Customer Relations Manager
Chrysler Corporation
Valley Brook Corporate Center
101 Linden Wood Drive, Suite 320
P.O. Box 3025
Malvern, PA 19355-0725
(215) 251-2990 
Pittsburgh Zone Office
Customer Relations Manager
Chrysler Corporation
Penn Center West 3, Suite 420
Pittsburgh, PA 15276-0198
(412) 788-6622 
Memphis Zone Office
Customer Relations Manager
Chrysler Corporation
P.O. Box 18008
Memphis, TN 38181-0008
(901) 797-3870 
Dallas Zone Office
Customer Relations Manager
Chrysler Corporation
P.O. Box 110162
Carrollton, TX 75011-0162
(214) 242-8462 
Houston Zone Office
Customer Relations Manager
Chrysler Corporation
363 North Sam Houston Parkway East
Suite 590
Houston, TX 77060-2405
(713) 820-7062 
Milwaukee Zone Office
Customer Relations Manager
Chrysler Corporation
P.O. Box 1634
Waukesha, WI 53187-1634
(414) 798-3750 
Corporate Office:
Ms. A. Tomlanovich
Chrysler Customer Center
Chrysler Corporation
P.O. Box 302
Center Line, MI 48015-93062
1 (800) 992-1997 (toll free) 
Ferrari North America, Inc.
Corporate Office:
Mr. Kenneth McCay
Director of Service and Parts
Ferrari North America, Inc.
250 Sylvan Avenue
Englewood Cliffs, NJ 07632
(201) 816-2650 
Ford Motor Company 
Customer Relations Manager
Ford Motor Company
300 Renaissance Center
P.O. Box 43360
Detroit, MI 48243
1 (800) 392-3673 (toll free--all makes) 1 (800) 
521-4140 (toll free--Lincoln and Merkur only) 1
(800) 241-3673 (toll free--towing and dealer 
location service) 1 (800) 232-5952 (toll free TDD) 
General Motors Corporation 
Customer Assistance Center
Chevrolet/Geo Motor Division
General Motors Corporation
P.O. Box 7047
Troy, MI 48007-7047
1 (800) 222-1020 (toll free)
1 (800) TDD-CHEV (toll free TDD) 
Customer Assistance Center
Pontiac Division
General Motors Corporation
One Pontiac Plaza
Pontiac, MI 48340-2952
1 (800) 762-2737 (toll free)
1 (800) TDD-PONT (toll free TDD) 
Customer Assistance Network
Oldsmobile Division
General Motors Corporation
P.O. Box 30095
Lansing, MI 48921
1 (800) 442-6537 (toll free)
1 (800) TDD-OLDS (toll free TDD) 
Customer Assistance Center
Buick Motor Division
General Motors Corporation
902 East Hamilton Avenue
Flint, MI 48550
1 (800) 521-7300 (toll free)
1 (800) TD-BUICK (toll free TDD) 
Consumer Relations Center
Cadillac Motor Car Division
General Motors Corporation
30009 Van Dyke
P.O. Box 9025
Warren, MI 48090-9025
1 (800) 458-8006 (toll free)
1 (800) TDD-CMCC (toll free TDD) 
Customer Service Department
GMC Truck Division
General Motors Corporation
Mail Code 1607-07
16 Judson Street
Pontiac, MI 48342
1 (800) 462-8782
1 (800) GMC-TKTD (toll free TDD) 
Saturn Assistance Center
Saturn Corporation
General Motors Corporation
100 Saturn Parkway
Spring Hill, TN 37174
1 (800) 553-6000 (toll free)
1 (800) TDD-6000 (toll free TDD) 
Honda see American Honda Motor Company, Inc. 

Hyundai Motor America
Customer Service
Hyundai Motor America
10550 Talbert Avenue
P.O. Box 20850
Fountain Valley, CA 92728-0850
1 (800) 633-5151 (toll free) 
ISUZU see American Isuzu Motors, Inc. 

Jaguar Cars Inc. 
U.S. National Headquarters:
Customer Relations Department
Jaguar Cars Inc.
555 MacArthur Boulevard
Mahwah, NJ 07430-2327
(201) 818-8500 
Jeep/Eagle Division of Chrysler Motors 
Corporation see Chrysler Zone and National Offices 
Mazda Motor of America, Inc.
Corporate Headquarters:
Customer Relations Manager
Mazda Motor of America, Inc.
P.O. Box 19734
Irvine, CA 92718
1 (800) 222-5500 (toll free) 
Mercedes Benz of North America, Inc. 
National Headquarters:
Mercedes Benz of North America
1 Mercedes Drive
Montvale, NJ 07645-0350
(201) 573-0600 
Customer Assistance Center
1 Glenview Road
Montvale, NJ 07645
(201) 476-6200 
North Central Region Office
3333 Charles Street
Franklin Park, IL 60131-1469 
Northeast Region Office
Baltimore Commons Business Park
1300 Mercedes Drive (2nd Floor)
Hanover, MD 21076-0348 
Southern Region Office
8813 Western Way
Jacksonville, FL 32245-7604 
Western Region Office
8357 Sunset Boulevard
Hollywood, CA 90093-0637 
Mitsubishi Motor Sales of America, Inc. 

Corporate Office:
National Consumer Relations Manager
Mitsubishi Motor Sales of America, Inc. 6400 
West Katella Avenue
Cypress, CA 90630-5208
1 (800) 222-0037 (toll free) 
Nissan Motor Corporation in USA 
Nissan Motor Corporation in USA
P.0. Box 191
Gardena, CA 90248-0191
1 (800) 647-7261 (toll free-all consumer 
inquiries) 
Peugeot Motors of America, Inc.
Mr. William J. Atanasio
National Customer Relations Manager
Peugeot Motors of America, Inc.
P.O. Box 607
One Peugeot Plaza
Lyndhurst, NJ 07071-3498
(201) 935-8400
1 (800) 345-5549 (toll free) 
Porsche Cars North America, Inc.
Manager, Owner Relations
Porsche Cars North America, Inc.
100 West Liberty Street
P.O. Box 30911
Reno, NV 89520-3911
1 (800) 545-8039 
Saab Cars USA, Inc.
Customer Assistance Center
Saab Cars USA, Inc.
4405-A Saab Drive
P.O. Box 9000
Norcross, GA 30091
1 (800) 955-9007 (toll free) 
Subaru of America, Inc. 
National Customer Service Center
Subaru of America, Inc.
Subaru Plaza
P.O. Box 6000
Cherry Hill, NJ 08034-6000
1 (800) SUBARU3 (toll free)
1 (800) 782-2783 (toll free) 
Hawaii
Schuman Carriage Company
1234 S. Berentania Street
P.O. Box 2420
Honolulu, HI 96804
(808) 553-6211 
Suzuki see American Suzuki
Motor Corporation 
Toyota Motor Sales, Inc.
Customer Assistance Center
Toyota Motor Sales USA, Inc.
Department A102
19001 South Western Avenue
Torrance, CA 90509
1 (800) 331-4331 (toll free) 
Volkswagen United States, Inc. 
Customer Relations - 2F02
Volkswagen United States, Inc.
3800 Hamlin Road
Auburn Hills, MI 48326
General assistance and customer relations 1 
(800) 822-8987 (toll free)
Replacement and repurchase assistance
1 (800) 955-5100 (toll free) 
Volvo Cars of North America
Corporate Office:
Consumer Affairs
Volvo Cars of North America
P.O. Box 914
Rockleigh, NJ 07647-0914
(201) 767-4737
1 (800) 458-1552 
Better Business Bureaus 
Better Business Bureaus (BBBs) are non-profit 
organizations sponsored by local businesses. BBBs
offer a variety of consumer services. For 
example, they can provide consumer education materials,
answer consumer questions, mediate and arbitrate 
complaints, and provide general information on
companies' consumer complaint records. 

Each BBB has its own policy about reporting 
information. It might or might not tell you the nature of
the complaints against a business, but all will 
tell you if a complaint has been registered. Many of the
BBBs accept written complaints and will contact 
a firm on your behalf. BBBs do not judge or rate
individual products or brands, handle complaints 
concerning the prices of goods or services, or give
legal advice. However, many bureaus do offer 
binding arbitration, a form of dispute resolution, to
those who ask for it. If you need help with a 
consumer question or complaint, call your local BBB to
ask about its services. 
This list includes the local BBBs in the United 
States. The Council of Better Business Bureaus can
give you the addresses for the BBBs in Canada. 

National Headquarters
Council of Better Business Bureaus, Inc. 4200 
Wilson Boulevard
Arlington, VA 22203
(703) 276-0100 
Local Bureaus 
Alabama 
1210 South 20th Street
P.O. Box 55268 (35255-5268)
Birmingham, AL 35205
(205) 558-2222 
102 Court Street, Suite 512
Florence, AL 35630
1 (800) 239-1642 
501 Church Street, N.W.
P.O. Box 383 (35804-0383)
Huntsville, AL 35801-5549
(205) 533-1640 (24 hrs.) 
707 Van Antwerp Building
Mobile, AL 36602-3221
(205) 433-5494
1 (800) 544-4714 (toll free-South Alabama) 

60 Commerce Street
Suite 806
Montgomery, AL 36104-3559
(205) 262-5606 
Alaska 
2805 Bering Street, #2
Anchorage, AK 99503-3819
(907) 562-0704 
Arizona 
4428 North 12th Street
Phoenix, AZ 85014-4585
(602) 264-1721 
50 W. Drachman Street, Suite 103
Tucson, AZ 85705-7353
(602) 622-7651 (inquiries)
(602) 622-7654 (complaints)
1 (800) 696-2827 (toll free-South Arizona only) 

Arkansas 
1415 South University
Little Rock, AR 72204-2605
(501) 664-7274
1 (800) 482-8448 (toll free in AR) 
California 
705 Eighteenth Street 
Bakersfield, CA 93301-4882
(805) 322-2074 
290 N. 10th Street, Suite 206
P.O. Box 970
Colton, CA 92324-0814
(900) 225-5222 ($.95/minute) 
6101 Ball Road, Suite 309
Cypress, CA 90630-3966
(900) 225-5222 ($.95/minute) 
1398 E. Indianapolis
Suite 102
Fresno, CA 93705-0341
(209) 222-8111 
3400 West 6th Street, Suite 403
Los Angeles, CA 90020-2538
(900) 225-5222 ($.95/minute) 
494 Alverado Street, Suite C
Monterey, CA 93940-2717
(408) 372-3149 
510 16th Street, Suite 550
Oakland, CA 94612-1584
(510) 238-1000 (24 hours) 
400 S Street
Sacramento, CA 95814-6997
(916) 443-6843 
3111 Camino del Rio N. Suite 600
San Diego, CA 92108-1729
(619) 521-5898 
33 New Montgomery Street, Suite 290
San Francisco, CA 94105-4506
(415) 243-9999 
1530 Meridian Avenue
Suite 100
San Jose, CA 95125
(408) 445-3000 
400 South El Camino Real, Suite 450
P.O. Box 294 (94401-0294)
San Mateo, CA 94402-1706
(415) 696-1240 
402 East Carrillo Street, Suite C
P.O. Box 746
Santa Barbara, CA 93101-0746
(805) 963-8657 
1111 North Center Street
Stockton, CA 95202-1383
(209) 948-4880
(209) 948-4881
(209) 577-3675 (Stanislaus)