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THE TEN THINGS YOU MUST TO BECOME A MILLIONAIRE SELLING SERVICES

The easy money days of the 'eighties are already remotest history. We denizens of the 'nineties are going to read a lot fewer stories about no brainer millionaires, guys who bought properties for pennies one morning and sold them for a windfall after lunch.

Although the trend isn't entirely clear yet, we're probably entering a deflationary cycle where, as they say in those brokerage ads, the only way to make money is the old fashioned way, to earn it! Is this a cause for alarm? No way! If you're willing to follow a few simple, easy-to-understand steps you'll find that making real money in the 'nineties is not so difficult after all... and that your prospects for becoming a millionaire -- a real millionaire and not one whose wealth evaporates when the property market declines -- are very good, indeed.

Desire: The First Prerequisite

Being in the business I'm in, it'll be no surprise to you to learn that I come in contact with literally thousands of people who all tell me, one way and another, they want to get rich. Frankly, I've long ceased to believe most of them.

Most people, whatever they say to the contrary, don't have the one crucial prerequisite they need for success: desire. Oh, sure, they'd like to be rich... they'd like all the benefits of being rich. But being rich isn't a priority with them.

You know the type I mean. They tell you things like "Don't sweat it"; "Money isn't everything"; "Sure I want to be rich, but there's more to life than money, you know" and all the other things that allow them to justify their present -- and chronic -- lack of financial success. I've never once in my life met a person who earned his money who's ever said anything as fatuous as these lines, and I've never met a person who's said them who wasn't relatively disadvantaged, generally scraping the bottom of the barrel.

The first thing you've got to do if you're going to become a millionaire selling your service is search your soul. Do you really desire the money? Which means do you desire it sufficiently so that you're willing to do all the work that is necessary to make it? If not, no plan is going to help you because you don't have the ardor it takes to achieve success. You know yourself willing to make do with less... you'll accept the less good house, the less comfortable lifestyle, the uncertainly of living without resources you can tap. If this is acceptable to you, so be it. But you're never going to be rich.

#2 Commit Yourself

If, however, you really desire the money -- for whatever reason; to create a certain and comfortable lifestyle for yourself and your family; to have the best health care when you need it; to travel in style when you wish to do so; to enjoy the security of prosperity and ampleness, you're ready to move on to Step #2, commitment.

The millionaires I know, including myself, are COMMITTED. We not only desire wealth, we are committed to achieving it. And how are we committed?

First, in writing. When you begin your wealth quest, write down just how much money you want and just when you want to achieve it. These statistics, of course, will mean nothing until you finish the rest of the exercise outlined in this report; they're just estimates. But even though they'll probably have to be redone, write down something now.

Once you've written down the amount and the destination date, draft a contract with yourself. Say, "I promise myself that on (date), I will have at least $1,000,000 in real net worth." Now sign this contract and date it. Put a copy in your wallet where you can see it daily. Post another copy where you're sure to see it every day... on the refrigerator door... on the bathroom mirror. And then if you're working for something specific -- like a new house... or college educations for your children... post pictures of what you want. This is called Imaging, and it is another way of helping you to remember and reinforce what you want.

Or consider posting a Million Dollar Bill so you can see it every day. These bills look and feel like real money and provide just the right note of authenticity. They help you feel that the objective is real... and give you constant inspiration towards reaching your target. (Details about getting one follow in the Resource Box.)

#3 Find Out How Much Business You Must Really Do To Reach Your Objective

If you're going to become a millionaire selling services, you're going to have to sell a lot more than a million dollars worth of your service units. As every child knows, it takes money to make money. The question, however, is how much does it take?

Almost without exception, service sellers who are relatively disadvantaged and likely to stay that way can't tell you how much business they've got to do to become a millionaire. Future millionaires can. They know just how much business they've got to do over what stretch of time so they can reach their objective. They're not working to 1) make ends meet or 2) get through the day; they're working to get rich. They're exchanging portions of their life and units of their service for the consideration that will, in some defined period of time, make them rich.

Finding out how much business you're going to have to do to reach your objective is not difficult. Basically you've got to look at two key variables: the cost of your overhead, including service cost, and the cost of your marketing.

These expenses must be deducted from the cost of the service you sell; the remainder is your profit, or capital.

Take a piece of paper and divide it in two. On the left hand side list your overhead expenses for one year, including rent, utilities, telephone, heat, office supplies, insurance, etc., etc. Do not add a salary category, unless you have personnel costs for others besides yourself. One of the first barriers you must break through is considering yourself a salaried employee. People who work for salaries, even if they pay that salary, never get rich. You should be considering how much real money you'll make, not how much salary you'll be bringing home.

Second, figure your marketing expenses for the next year. This necessarily entails developing a marketing plan. Just how you develop that plan is beyond the bounds of this report, but if you consult my book MONEY MAKING MARKETING: FINDING THE PEOPLE WHO NEED WHAT YOU'RE SELLING AND MAKING SURE THEY BUY IT ($39.50 postpaid), you'll be able to develop a suitable marketing plan... and figure out how much it costs.

Once you know your costs, it's time to figure out how many units of service you'll have to sell to meet not only these costs but your profit objectives. Say you've decided to become a millionaire in ten years. Say that it costs you $40,000 a year to run your business and that your service sells for $1000 and takes 20 hours to implement. Say that after reviewing your investment objectives (below) you figure you need to invest $60,000 a year to reach your millionaire goal. Say it takes you another $40,000 a year to maintain your current lifestyle. To reach this objective, you must work at least 54 hours every week of the year. There can be no holidays... no time off... no sick days... no lag time... no down periods between assignments. Given the current way you do business, you may well decide this is an impossibility... and begin to think of how to run your business so that you can plausibly reach your goal.

While the knowledge that reaching your overall objective in a decade doing business the way you're doing it now is very likely an impossibility may initially depress you, it shouldn't. Making money always necessitates a system. If the system you have now isn't going to work for you, it's high time you knew it... so you can make the necessary adjustments. This knowledge is the necessary root of invention.

#4 Assess Your Market & Your Competition

Once you know what it costs to do business and how many units of your service you need to sell to reach your objective, it's time to assess the people who are going to make you rich: your future customers and your competitors. I hear a lot of nonsense about so-and-so being a "self made man". Let me tell you something: no one is a self man man or woman. Everyone becomes rich because of other people. Always and everywhere. I don't care if you inherit the money... or head the operation that makes it. Other people always make one rich. But who these "other people" are is insufficiently understood. It's the combination of customers and competitors who make you rich.

-- Customers To rich millionaire status, you must sell your service (or, better, the benefit you offer) to a sufficient number of customers in a designated period of time. You must design your business territory sufficiently broadly so that you're bringing your benefits to the attention of the greatest number of people who, responding to your marketing, can easily be served by you. When you begin, you'll necessarily be uncertain about just how broad your reach can and should be. But by experimenting you'll learn.

-- Competitors While every resource on selling services focuses on getting customers, virtually none deal with the other necessary aspect of getting rich, namely understanding and outpositioning competitors, yet this is crucial. If you want to get rich faster, you must understand and outposition your competitors. You must seek to understand why they are making money (or failing to make money), what kind of market they seek, how they approach it, what benefits they offer, how much they charge, etc. No one should ever go into business who isn't willing to spend the necessary time and resources thoroughly reviewing their competitors.

Why? You want to see what works about their operation (and what doesn't)... and see how you can position yourself before your customers in such a way that your service is seen as an undeniable improvement on what is currently available... even if your cost is higher! This means spending time thinking through alternatives that will improve your service and enable you to market it as an enhanced value. Are your competitors closed week-ends? Don't they pick up and deliver? Don't they offer customers the possibility of paying by credit cards? Be glad! Their omissions have given you the means of demolishing their business.

#5 Understand The Anxieties And Aspirations Of Your Market

One of the main reasons why service sellers stay poor is because they focus their attention on what they offer... rather than on the anxieties and aspirations of their customers. Service sellers, so often trained in specialized techniques, are often dazzled by their own brilliance... rather than focusing on the wants and needs of their prospects. This is supremely fatuous. The brilliance and technical dexterity of the service seller is valuable only insofar as it enables you to give the prospect what he wants. In its own right it counts for nothing.

Thus, to help yourself reach millionaire status quicker, probe the condition of your prospects. What do they want? What are they afraid of? The more you know about this, the better, because these data become the basis for all your marketing documents.

And how, pray, do you discover this information? Easy! Read professional publications, review technical papers, gather survey data, solicit others in the field for their opinions... and, most of all, ask your customers. They'll tell you how they feel. And the extent to which they open up to you, because of your empathetic concern, is the extent to which you can target all your marketing to entice others like them to profit from the benefits of your service.

#6 Develop Client-Centered Marketing Documents

Recently, I wrote some yellow pages ad copy for a community health organization. At my request they brought a heap of their own prior ads and the ads of their competitors. These ads were an alphabet soup of professional designations of the personnel at the various agencies. A person who needed a nurse, but wasn't a trained health professional, would look at these ads in bewilderment, unable to understand the copy, much less differentiate between agencies. This is typical of professional marketing today where the copy focuses on the copy writer... not the most important person of all, the eventual customer. THIS IS STUPID! What the prospect reading the ads wanted was a nurse. Therefore, I headed their ads "Call Us... Your Nurse

Is Ready For You!" And phone inquiries immediately started setting records... and continue to do so. In short, give people what they want and don't ask them to spend time figuring out what you've got. Everything you write has got to be about the client... about what he wants to achieve... about his pains... his objectives. Remember these magic words, "Don't sell...

Solve!" While you'll have to read my book CASH COPY: HOW TO OFFER YOUR PRODUCTS AND SERVICES SO YOUR PROSPECTS BUY THEM... NOW! to fully master this important subject, right now you can improve your response by focusing all your marketing communications on these four words: "You get benefit now."

#7 Perfect A System That Produces A Steady Stream Of Prospects

Most service business market episodically. They'll do it for a while and then, business going reasonably well, they'll stop marketing. This is madness. You must work to create a marketing system that produces a never ending stream of clients. I've done this so conscientiously that I get a phone call in my office every 7 minutes on average. That means that every 7 minutes someone is calling up who is in effect saying, "You've touched me. You've convinced me, at least in a preliminary way, that you can solve a problem I have... that you can help me. In return for your help I want to pay you. Just convince me you can help." This systems means I don't have to make cold calls... don't have to put myself in a subservient or dependent position vis a vis my prospects. When they call they're telling me in no uncertain terms that they have a problem that they think I can solve... or want a benefit they think I can give them. Then it's up to me to close the deal.

Creating this kind of system means work. You need to explore:

  • direct mail
  • card decks
  • classified and small space ads
  • free publicity
  • networking
  • workshops and seminars,
    etc.
You should be mastering all the available marketing techniques that get you leads... you should be running tests in each technique. You have to keep good records of costs and return, both in terms of prospects generated and deals clinched. This all takes time. But what you're looking for are the most productive (read "least expensive") marketing alternatives.

Now let me tell you something: take the time to understand how each of these techniques work. Each has secrets and each must be studied. Don't be arrogant about marketing. Stay curious and open minded. Just recently a well known figure in direct marketing wanted to run a card in my card deck. He told me he'd always had bad responses to his cards but that he wanted to try my deck. Knowing him to be an expert, I allowed him to run just the card he wanted, although I knew it to be weak and unfocused. He was an expert, I reasoned, and besides he was gruff and unwelcoming of advice. The card ran... and his card returned the worst results in the deck. People who were new to card decks, but who had taken my advice, pulled many times what his ad did... although he had the basis for a good offer. When I called to discuss the ad with him and why it had pulled so badly and to share the results of others, he was withering in his comments about all card decks. He didn't want to listen. He wasn't willing to be educated. He knew everything. The truth was that his ego was blocking understanding. As a result, he's lost a very powerful advertising medium... and I've lost a potential customer. All because he thinks he "knows." The basis of marketing is motivating people. The means of motivation change. Techniques change. Suitable means change. You've got to be willing to change too... or you'll make as many costly and entirely avoidable mistakes as my know-it- all friend who at sixty-something has become a veritable fossil.

#8 Convert Your Prospects Quickly

It's astonishing to me just how slow most service sellers are about converting prospects and how unimaginative. When a person sends you a card... or returns a coupon... or calls and asks for information, he's interested. Right that minute. So, start closing -- right that minute. Don't wait.

Ask questions like these:

  • "Are you ready to get started enjoying (the benefit you're marketing)?"
  • "I can get started helping you (today? tomorrow? next Thursday?). Is that good for you."
  • "What will it take to get you to get started now?"
  • "How badly do you want to achieve (benefit you're offering)?"
In short, qualify and push ahead. Find out their level of seriousness... and their desire to start now. Or, as we say, "cut to the chase."

If the person is just looking, you need to know and prioritize them accordingly. If the prospect is ready to act, you need to know that, too. Don't treat them both the same. They don't deserve it. People who aren't ready now shouldn't get the same treatment... the same consideration as those who are. Remember, you're running a marketing system, not a charity bazaar. You need to generate a certain number of prospects to reach your objective... you need to convert a certain number of these to become clients in a given period to reach your objective. Giving the customers what they want is important... reaching your objective is important. But catering to prospects who haven't the desire or the resources to get what they want and enjoy your benefits isn't important. Tell them what you'll do... tell them what they need to do. Then go on to more qualified prospects without a backward glance.

#9 Diversify

A few months ago I got a call from a copywriter who was desperate for business. He was really strapped for cash, and it took an effort on my part to get him to take a card in my card deck. I knew he'd do well, get flooded with prospects. He didn't know and initially he balked. But with my help, he produced a card that generated over 350 leads in 5 weeks, enough leads to keep a copywriter in business for years.

First he tried to handle all the leads himself. But he recognized that was futile; with leads coming in daily, he'd never catch up. After all, each lead represented someone who wanted a brochure, ad, cover letter, marketing program, or more... and these couldn't be completed at the rate of even one a day.

Finally, at a moment of desperation about all the leads he was wasting, a lightbulb went on in his head: he would make money faster by diversifying, by bringing in more copywriters to handle the leads he got and by focusing on keeping more leads coming. At this moment, he recognized a fundamental truth about becoming a millionaire: you'll get there faster if you don't do it all on your own. As a result, he started recruiting other copywriters and started farming out the business, taking a percentage from each, while keeping a good fraction of the most lucrative accounts for himself. Net result? After saying a couple months ago he didn't need any more leads, he promptly bought another 100,000 cards from me to keep his flow of leads -- and cash -- going. Smart!

Thus, to become a millionaire faster:

  • stop doing all the service work yourself and organize others who do the same and related things; take a percentage of their earnings and handle the marketing and administration, and/or
  • take the problem-solving information at your disposal and create products like audio and video cassettes, booklets, Special Reports and books so you can expand into the national or even international marketplace.
Unfortunately, most service sellers don't really understand this proposition. They come early to the conclusion that they can't do everything themselves. But they don't make the determination to focus on marketing and administration rather than direct service delivery. It is only by keeping your lead generation system working properly, by continually generating new leads, that you can afford to bring in others from whom you can take a percentage of their sales. If there are no sales, bringing in other people is a disastrous miscalculation but if you can keep the stream of qualified leads coming, you'll make far more money if you don't do all the work yourself.

#10 Invest

Whatever you're doing, no matter how successfully you're doing it, you're getting older and running out of steam. That's life. Prepare for it. That's why you should be investing.

Look upon investment this way. You're given so many bright ideas in your life... and so many natural resources including health, stamina, energy, etc. This is your natural capital. You can either expend it willy-nilly. Or you can use it to generate the financial capital that becomes the basis for both your investment program and your eventual security.

Personally, I'm an investment fanatic. I invest money every single day of my life and have been doing this for years with significant results. From the very beginning, I never expected my natural resources to last forever... and neither should you.

Arrange your marketing program so that you can comfortably invest at least 10% of your gross receipts yearly. Yes, this is a lot. Yes, at the beginning it will mean sacrifice. But without sacrifice you cannot generate capital and without capital you will never really have security. That's why creating an investment program is a necessarily component of any marketing program and deserves equal attention to your marketing plan.

Conclusion

The number of service sellers continues to grow in this country. But most are fated for oblivion. Too many will simply get by, nothing more. And their lives will be impoverished in innumerable ways because of it. America is a capitalist nation. Those with capital have always ruled it. Those without have always suffered. Never has this been more true than now. So decide. Is living in relative want good enough for you and your family? Are you resigned to accepting second best, comfortable in your disadvantaged lot? If you want more, follow these directions. My prediction is that far more real millionaires will be created in the 'nineties than the 'eighties. And those created in the service sector will prosper by following these guidelines.
Dr. Jeffrey Lant is one of the nation's best known marketers. A millionaire himself, Jeffrey can help you become rich if you follow the directions in his books MONEY TALKS: THE COMPLETE GUIDE FOR CREATING A PROFITABLE WORKSHOP OR SEMINAR IN ANY FIELD; HOW TO MAKE AT LEAST $100,000 EVERY YEAR AS A SUCCESSFUL CONSULTANT IN YOUR OWN FIELD; and MONEY MAKING MARKETING: HOW TO OFFER YOUR PRODUCTS AND SERVICES SO YOUR PROSPECTS BUY THEM NOW.. If you'd like the $1,000,000 bill, it's available for $12 postpaid. Get everything -- and a free year's subscription to this quarterly business resources guide -- from The Sure-Fire Business Success Catalog, 50 Follen St., Suite 507, Cambridge, MA 02138 or with MC/VISA from (617) 547-6372. Ask for free details on Jeffrey's card-deck, reaching 100,000 business prospects for the lowest prices in the entire industry!